Lead Customer Service Representative

Position Information Posting Number S06873P Position Title Lead Customer Service Representative Department Health Services Location Arlington Position Status Full\-time Work Schedule Monday – Friday; 8:00am – 5:00pm Salary Salary is commensurate based on qualifications and relevant experience up to $37,600 Pay Basis Monthly Job Summary The Lead Customer Service Representative will serve as the initial point of contact with UTA Health Services. Provide excellent customer service while performing a variety of administrative tasks related to patient appointments, answering and routing phone calls, responding to general inquiries, and performing general front desk tasks. Maintain patient confidentiality in compliance with federal and state regulations and institutional policies. Essential Duties and Responsibilities Greet students, staff, and visitors in a professional, respectful, and welcoming manner. Check patients in for appointments. Verify eligibility and collect required documentation. Schedule, reschedule, and cancel appointments following established protocols using the electronic medical record (EMR) system. Answer incoming phone calls, route calls to appropriate staff. Respond to general inquiries by phone and in person. Assist patients with completion of medical record forms and release of medical record documentation. Assist with front desk coverage in opening and closing the front desk. Assist with clinic communications, signage, and front desk organization. Perform other duties as assigned. Minimum Qualifications High school diploma/GED. One (1\) year of experience providing clerical and/or administrative support or an equivalent mix of education and relevant experience in a similar role. Experience using Microsoft Office (Word, Excel, Outlook, PowerPoint), Adobe PDF, and general office equipment. Experience handling confidential and sensitive information with discretion. Follow established policies, procedures, and emergency protocols. Preferred Qualifications Three (3\) years of experience providing clerical and/or administrative support. Familiarity with electronic medical record (EMR) systems. Knowledge, Skills and Abilities Provide excellent customer service. Ability to work independently and multitask with frequent interruptions. Other Requirements Workplace and Eligibility Conditions Work is performed in\-person in a healthcare front desk/office environment. Regular interaction with students, staff, and healthcare professionals. Prolonged periods of sitting, standing, phone, and computer use. Benefits Eligible Yes Benefits at UTA We are proud to offer a comprehensive benefits package to all our employees at the University. https://www.uta.edu/hr/employee\-benefits To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link: https://resources.uta.edu/hr/services/records/compensation\-tools.php CBC Requirement It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University. This position may have access to critical infrastructure as defined by Section 113\.001(2\) of the Texas Business and Commerce Code. If so, to be hired for and continue to be employed in this position you must maintain the security or integrity of the infrastructure as set forth in Texas Executive Order GA\-48\. By assuming this position, and if you have access to critical infrastructure, you authorize the University to conduct routine background checks. EEO Statement It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally\-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy. University Information The University of Texas at Arlington (UTA) is located in the heart of the Dallas\-Fort Worth\-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest\-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. As a comprehensive teaching, research, and public service institution, UTA is dedicated to the advancement of knowledge through scholarship and creative work. With an enrollment of more than 42,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R\-1 “Very High Research Activity” institution and nationally recognized for its commitment to student success and service. It ranks No. 5 in Military Times’ “Best for Vets: Colleges” and is the top university in North Texas for its graduates’ salaries (The Wall Street Journal). UTA is designated as both a Hispanic\-Serving Institution and an Asian American and Native American Pacific Islander\-Serving Institution and is No. 6 for undergraduate ethnic diversity in the United States (U.S. News \& World Report, 2023\). With a global alumni network of approximately 280,000 – including leaders at many of the 24 Fortune 500 companies headquartered in North Texas – UTA contributes an estimated $29 billion annually to the Texas economy. UTA is expanding its regional footprint by building a regional campus, called UTA West, in Parker County on the far west side of Fort Worth. It is scheduled to open in fall 2028\. This initiative aligns with the university’s strategic growth and commitment to serving the broader community. Furthermore, UTA has launched the RISE 100 initiative, aiming to recruit 100 new tenure\-system faculty to strengthen its research enterprise and leadership in key academic areas. Learn more at https://www.uta.edu/administration/president/strategic\-plan/rise100. This is an exciting time to join UTA and contribute to its bold vision for the future. ADA Accommodations The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817\-272\-5554 or email ADADocs@uta.edu. Posting Detail Information Number of Vacancies 1 Open Until Filled Minimum Number of References Required 3 Maximum Number of References Accepted 3 Special Instructions to Applicants Applicants must include in their online resume the following information: 1\) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2\) Education: school name, degree type, and major. Requirement Questions ------------------------- Required fields are indicated with an asterisk (\). \ What is the highest level of education attained? + GED + High School Diploma + Associate's Degree + Bachelor's Degree + Master's Degree + PhD or equivalent \ How many years of experience do you have in an administrative, secretarial or clerical role? + None/less than 2 years + 3 to 4 years + 5 to 6 years + 7 years or more \ What is your skill level using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc)? + No skills/Basic + Intermediate + Advanced + Proficient \ How many years of experience do you have in customer service, data entry and answering telephones? + None/less than 1 year + 1 to 2 years + 3 to 4 years + 5 years or more \ Please indicate whether you have completed any UTA Leadership Development programs. + Aspiring Leaders Program + MavsSupervisor Success Program + MavsManager Foundations Program + Leading People Credential (completion grants supervisory experience credit for internal entry\-level supervisory roles) + None of the above Documents Needed To Apply ----------------------------- Required Documents Resume or CV Optional Documents Cover/Interest Letter