Manufacturing Account Manager

Role Summary Urban Accessories designs and manufactures high quality and design forward architectural castings and site furnishings. Since 1972, we have been working with clients to create bespoke solutions for landscape and architectural projects of all sizes. We are currently seeking an experienced, customer\-focused Account Manager to manage and grow assigned customer accounts. This role functions as an Inside Sales Rep/Customer Account Manager with a regional sales/accountability focus to build and maintain strong customer relationships, ensure account profitability, coordinate order fulfillment, and collaborate with internal teams to deliver excellent service. Key Responsibilities Serve as a primary point of contact for assigned accounts; build trust and long\-term relationships with buyers, contractors and end users. Manage full account lifecycle: Prepare accurate quotes for a diverse range of products, order management, issue resolution and growth planning. Drive account performance against revenue, margin, and retention goals and identify new opportunities. Coordinate with Business Development Reps, operations, and manufacturing to ensure accurate order entry, timely fulfillment, and on\-time delivery. Manage design and submittal requests with both internal and external drafting teams. Monitor account KPIs (territory sales, order accuracy, stale deals, closing rates) and provide regular reports and forecasts to National Inside Sales Manager. Handle billing inquiries, dispute resolution, and escalate invoicing or credit issues to Finance as needed. Develop and execute account strategies. Participate in trade shows or regional sales events if needed. Maintain accuracy in HubSpot CRM (contacts, activity, opportunities) and adhere to company policies and internal processes, while keeping customer information and sales data accurate and up to date. Project Coordination: Overseeing multiple projects simultaneously, from initial inquiry to final delivery while maintaining strong attention to detail. Problem solving and collaborating with production and logistics teams to resolve order issues and ensure timely delivery. Qualifications 3\+ years’ experience in account management, customer service management, or outside/inside sales; distribution. Strong financial acumen: Comfortable working with revenue targets, margins, billing issues, and basic forecasting. Proven ability to manage multiple accounts and priorities independently. Excellent verbal and written communication, negotiation, and relationship\-building skills. Proficiency with CRM systems (HubSpot preferred) and MS Office (Excel for reporting); experience with ERP or distribution software is a plus. Bachelor’s degree preferred but not required; equivalent experience accepted. Physical \& Work Environment Requirements Hybrid schedule: 4 days in office for team collaboration, training, and customer visits. The 5th day is available for remote work. Participate in technical scoping calls with architects and contractors. Remaining seated for extended periods, with the ability to alternate sitting and standing as needed. Occasional walking short distances within the facility. Keyboarding and fine hand manipulation (typing, mouse use) Occasional lifting or carrying small items (typically 10–25 lbs.) Urban Accessories is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Pay: $60,000\.00 \- $80,000\.00 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Health savings account * Paid time off Work Location: In person