Administrative Assistant

Administrative Assistant Brook Recovery – Massachusetts About Brook Recovery Brook Recovery is dedicated to helping individuals achieve lasting recovery through compassionate, evidence\-based treatment and support services. We are seeking a highly organized and professional Administrative Assistant to join our team and help ensure the smooth operation of our growing recovery program. Position Summary The Administrative Assistant serves as the first point of contact for clients, families, referral sources, and community partners. This position provides administrative and operational support to clinical and leadership teams while maintaining a welcoming, professional, and confidential environment. Key Responsibilities Answer and direct incoming phone calls, emails, and inquiries. Greet clients, visitors, and referral sources in a professional manner. Schedule appointments, meetings, and staff calendars. Assist with client intake documentation and administrative paperwork. Maintain accurate electronic and physical records in compliance with HIPAA and company policies. Prepare reports, correspondence, and other business documents. Support billing, data entry, and insurance verification processes as assigned. Order and maintain office supplies and equipment. Assist leadership with special projects and administrative tasks. Ensure the reception and office areas remain organized and professional. Qualifications High school diploma or GED required; Associate's degree preferred. Minimum of 2 years of administrative, receptionist, or office support experience. Strong computer skills, including Microsoft Office Suite and Google Workspace. Excellent written and verbal communication skills. Strong organizational skills with exceptional attention to detail. Ability to prioritize multiple tasks in a fast\-paced environment. Ability to maintain confidentiality and professionalism at all times. Preferred Qualifications Experience in behavioral health, substance use treatment, healthcare, or human services. Familiarity with electronic health record (EHR) systems. Knowledge of HIPAA regulations and healthcare documentation requirements. Experience working with insurance verification and client scheduling. Schedule Full\-Time Monday through Friday Remote day Friday ONLY In\-Person Massachusetts Equal Opportunity Employer Brook Recovery is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and clients. Pay: From $30\.00 per hour Work Location: In person