Implementation Specialist

Dossier is a fast-growing SaaS Healthcare software company looking to solve the inefficiencies in maintaining employee competencies for health systems and hospitals. We are looking for a bright and passionate Implementation Specialist to play a pivotal role in the growth of our company. This role is responsible for the end-to-end process of customer implementation projects, from onboarding, system configuration, to successfully leading the project through the Go-Live phase. The Implementation Specialist collaborates with internal and external cross-functional teams, engages with customers, and leverages technical and project management skills to drive successful outcomes. Requirements Job Responsibilities Take ownership of customer implementation projects from Kick-Off to Go-Live, ensuring all tasks are executed efficiently, timelines are met, project goals are achieved, and expectations are exceeded Create and maintain comprehensive project documentation, including project plans, status reports, and user guides, to ensure transparency and knowledge sharing Collaborate with customers to understand their specific requirements and objectives, translating them into appropriate product configurations Train customers on the use of the software, including best practices and workflow optimization Establish and maintain strong and effective relationships with customers, serving as the main point of contact throughout the implementation process Coordinate collaboratively with internal teams to meet project milestones Ensure a smooth transition from implementation to Customer Success Qualifications Bachelor's degree - Nursing Informatics degree a PLUS 2+ years software implementation experience Prior experience in a healthcare or health IT environment strongly preferred Skills Project Management Critical thinking and problem-solving Strong time management and organization Excellent verbal and written communication Empathy Customer Service mindset and focus Curiosity and self-motivation Confidence and resilience Benefits We are expanding rapidly in the US and you get the chance to start at the ground floor helping us scale! How fun is THAT?!?! 401(k), Unlimited PTO, Health Insurance and.... 100% remote! You can work from ANYWHERE! Salary Range: $50,000-$60,000 per year Please mention the word VIGILANCE and tag RMzQuMjAxLjEyNC4xNTc= when applying to show you read the job post completely (#RMzQuMjAxLjEyNC4xNTc=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.