Customer Service Representative-SME – Evernorth – Remote

The Customer Service Representative – Subject Matter Expert provides straightforward administrative and customer service support within a structured environment. Handles incoming requests via mail and telephone related to orders, quotes, credits, returns, pricing inquiries, and variances. Responds to customer, provider, and internal stakeholder inquiries with professionalism and accuracy.

Duties \& Responsibilities

• Receive and process requests for orders, quotes, returns, and pricing via mail and phone.
• Answer incoming calls and resolve customer issues ranging from simple to moderately complex.
• Conduct research to resolve inquiries and apply policies to determine appropriate responses.
• Route emails and supporting documentation to appropriate departments for final processing.
• Triage during lunches and time off when co\-workers are out, mailbox duties
• Perform routine data entry, sort incoming requests, and maintain organized filing systems.
• Respond independently to routine grievances and complaints, escalating as needed.
• Follow clearly defined procedures under close supervision, with tasks allocated daily.
• Understand and apply basic instructions and procedures consistently.

Qualifications

• Strong interpersonal and communication skills.
• Ability to interpret and apply company policies effectively.
• Solid understanding of customer service principles and business operations.
• Comfortable working in a structured, supervised environment with clear task

direction.

• Must be friendly, confident in disposition, have a passion for talking on the

phone, inquisitive and helpful nature, and a natural sense of curiosity.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email *seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.*

The Cigna Group has a tobacco\-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.