Program Assistant, San Joaquin Family Finding

At Wayfinder Family Services, we understand the unique challenges facing some of our state’s most vulnerable children, youth and adults. Those with disabilities, those without a home of their own, those who have been abused and many, many more. We answer the call for them. We believe in the amazing potential in, and for, each and every one of them. And, together, we find a way to turn that potential into reality.

Program and Role Summary

Wayfinder’s Family Finding program searches exhaustively for relatives or people close to children in foster care so they can establish supportive connections. Family finding specialists contact relatives to see if they are interested in phone calls or visits with children in care. Family may not know how to search for the child or even that the child is in foster care. Our specialists coordinate contacts for children and these relatives to build trust and connections so the youth will have a network of caring adults to rely on when they leave foster care.

The primary focus on the Program Assistant is to provide administrative support to the program and be responsible for record management services focusing primarily on data entry and maintenance, preparing data for reports, and creating and updating relative contact logs and family builds. This position provides various administrative, and staff support services at the program level.

Primary Responsibilities:

• Greets visitors, takes telephone calls, and refers visitors and callers to appropriate staff or offices.
• Provides general information concerning the organization's rules, procedures, policies, and philosophy.
• Support the office administrative team with tasks as needed to ensure the smooth operation of the office, including but not limited to ordering supplies, operating a variety of standard office machinery, and maintaining inventory of office supplies, books, food, and beverages.
• Updates and maintains client information in the required database(s).
• Accounts for various documents for tracking purposes, telephone inquiries, training events, purchasing/returns, and generates reports as necessary.
• Takes initial phone inquiries from clients, referral sources, or program partners.
• Other duties as outlined in the position description.

Education and Experience:

• At a minimum, a high school diploma is required; a bachelor’s degree is preferred.
• Program\-related support experience is preferred.
• Experience with the dynamics of kinship, foster and adoptive families, and special needs children preferred.
• Experience in office support work, including live scanning, records, and data familiarity, is preferred.
• Valid California Driver’s License with a minimum of three (3\) years of good driving history and must be approved by the agency’s insurance carrier to drive agency vehicles.

Benefits: Wayfinder is committed to providing our employees with a benefits program that is both comprehensive and competitive which includes:

• Paid Time Off: Generous Paid Time Off (PTO) policy, 11 paid holidays, plus five winter holidays
• Medical, dental, vision, life, and long\-term disability insurance
• 401(k) retirement plan with employer match up to 4%
• Employee referral program: Encourage your colleagues to join us
• Education tuition assistance program: Invest in your career development
• Public Service Loan Forgiveness (PSLF) eligible
• Flexible spending account (FSA) plans
• Eligibility and other benefits are outlined in plan documents

*Wayfinder Family Services is an Equal Opportunity Employer. We support a drug\-free workplace and conduct pre\-employment background and drug screenings.*