Patient Coordination Supervisor

\WE DO URGENT CARE DIFFERENTLY \- Come See How!\\*

WHY YOU'LL LOVE IT HERE

* A Culture That Actually Cares: teammates who've got your back, leaders who listen, and zero bureaucracy. We believe in collaboration, not competition!

* Team Performance Bonus: When the team thrives, you share in the success! Monthly performance bonuses \= more than just a pat on the back

* On\-Demand Care: Immediate Care for Injuries, Illness, Primary Care, and Wellness.

This is an on site position in our Tigard Headquarters Office

Summary: The Patient Coordination Supervisor provides the Tigard HUB employees with an exemplary role model to both externs and other Administrators within the organization. These experienced Administrators will provide leadership and support to other staff members while on duty. This position is integral in pushing the organization to meet company goals by teaching and encouraging fellow staff members as well as completing key projects delegated by the Operations Manager.

*WHAT YOU'LL DO*

Team Leadership

• Coach, train and encourage other Hubsters
• Refer performance issues to management
• Properly train and provide example as to how other staff must perform to reach goals

KPIs:

• Bonus KPIs
• + Be aware of the KPI performance: Call volume expectation, registration level expectations

+ Be a "leader" in helping with meeting KPIs

• Other operational indicators
• + Follow opening and closing tasks and checklists

+ Track daily billing audits and address issues to management

Customer Service:

• Be an example to other Admins by exhibiting proper customer service skills
• Greet patients over the phone with empathy, clarity, and professionalism
• Guide patients through online registration and ensure forms are completed accurately in our EMR
• Schedule patient appointments: includes urgent care, Occupational Health, and Workers’ Comp cases, with attention to accuracy and protocol

Team Work:

• Be a role model to other staff on proper communications between staff members to include providers as well.
• Fill in as a position when team Calls out unexpectedly.

Trainings:

• Help with continuous assessment of clinic support staff training needs.

HUB Flow:

• Ensure coordination and collaboration with all staff for proper patient flow on phones and scheduling of appts

Other action Items

• Run monthly report to show \# calls in vs answered
• Spot check 3 EOC from each clinic each day to see full completion \& accuracy. Non Covid or FFS
• Arrange coverage with HUB employees for vacation or call outs.
• Monitor Attendance and call outs as well as tardies. Write ups need to be issued when appropriate
• Need to conduct 15’ 1:1s with each team member no longer than 15 min.
• Continue to go over and update rules and regs of the HUB Document that exists in Google Sheets
• Set expectations with new hires. Set passwords and all log ins upon training
• Monitor of the switchboard and how to utilize the queues and who is appropriately logged in

*SCHEDULES THAT WORK FOR LIFE*

Full\-Time \~40 hours/week.

* Set shifts \= no guessing game

+ Mon \- Fri \| 7a\-3:30p

*LOCATION*

AFC Urgent Care \- Headquarters \- This is not a remote position

8060 SW Pfaffle St, Tigard, OR 97223

*WHAT WE'RE LOOKING FOR*

We want customer service\-driven, friendly, detail\-oriented team members who bring a positive energy, have good communication skills, excellent phone etiquette, and can work independently to serve the needs of our patients over the phone.

You’ll need:

• At least 1 year of experience in a medical office or healthcare setting, required
• At least 1 year of experience working with health insurance plans, required
• At least 1 year of supervisory experience, required
• Experience with EMR systems, preferred
• Excellent verbal and written communication skills
• A knack for multitasking—handling phones, emails, and faxes like a pro

*PAY \& PERKS*

• $24\-$27hr (based on experience)
• Monthly team performance bonuses
• 3 weeks of paid time off
• 401k at 1 year, with a 3% Employer Contribution after 1 year
• Healthcare plans for you and your family through AFC
• Supportive, non\-toxic work culture that celebrates wins!

*OUR CORE VALUES*

* Commitment \- Commitments are clearly made and met

* Health \- Healthy living for everyone is promoted through sustainable and responsible behaviors

* Excellence \- Excellence in everything we do

* Celebrate \- Celebrate wins \- both small and large

* Trust \- Trust builds teamwork through vulnerability and respect

*READY TO APPLY?*

If you want to grow your medical career while being part of something real, apply now and let's chat!

*SAFETY \& WELLBEING*

• Alcohol and Drug\-Free Policy: We are an alcohol and drug\-free workplace. Offers are contingent on the successful completion of background checks and drug screenings.
• EEO: AFC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.