Customer Service - Admin Support

Job Summary

We are seeking a detail oriented, flexible, self motivated employee for customer service at an insurance brokers office. Administrative support to the owner is also part of the job.

Duties

• Answer phones and email with professionalism and warmth, ensuring excellent phone etiquette and customer support.
• Manage multi\-line phone systems efficiently, directing calls accurately and taking detailed messages when necessary.
• Perform data entry and maintain organized filing systems to support office operations and recordkeeping.
• Use Microsoft Office Suite and Google Workspace tools to prepare documents, emails, reports, and presentations with accuracy.
• Assist with calendar management, scheduling appointments, meetings, and coordinating events to optimize time management.
• Handle clerical duties such as proofreading documents, managing incoming mail, filing paperwork, and maintaining office supplies inventory.
• Provide administrative support to owner as a personal assistant when needed, including travel arrangements or task follow\-up.

Experience

• Proven experience in office administration or clerical roles with a strong background in customer service.
• Familiarity with multi\-line phone systems, front desk operations, and general office management.
• Proficiency in Microsoft Office (Word, Excel, Outlook), Google Workspace (Docs, Sheets), and basic computer literacy skills.
• Strong organizational skills with the ability to prioritize tasks efficiently in a fast\-paced environment.
• Excellent phone etiquette and communication skills to provide outstanding customer support.
• Experience in handling data entry tasks accurately while maintaining confidentiality is essential.

Pay: $23\.00 \- $25\.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in North Bend, WA 98045