Front Desk Administrator

Front Desk Administrator

Southfield, Michigan \| Full\-Time \| Onsite

Caresoft Global is seeking a professional and customer\-focused Front Desk Administrator to serve as the first point of contact for our headquarters and multi\-tenant commercial property. This role supports visitors, employees, tenants, and facilities operations while ensuring a welcoming and efficient front office environment.

Key Responsibilities

\#\#\# Reception \& Visitor Management (30%)

\\Primary Reception Duties\\

\- Greet all visitors, clients, vendors, and guests with professional courtesy and warmth

\- Manage visitor sign\-in/sign\-out procedures and maintain visitor logs

\- Issue visitor badges and ensure security protocols are followed

\- Screen and direct visitors to appropriate personnel or tenant spaces

\- Answer and route incoming calls to the main building line

\- Monitor and manage the front entrance and reception area

\- Maintain a clean, organized, and professional reception environment

\- Handle package and mail deliveries for the building

\- Coordinate conference room bookings for Caresoft Global and building tenants

\- Manage visitor parking permits and coordinate parking arrangements

\\Client \& Guest Services\\

\- Provide exceptional hospitality to Caresoft Global clients and automotive industry visitors

\- Coordinate refreshments and meeting room setup for client visits

\- Communicate arrival of guests to appropriate Caresoft Global team members

\- Assist with directions, building amenities, and local area information

\- Manage catering orders and coordinate with vendors for meetings and events

\#\#\# Caresoft Global Administrative Support (35%)

\\Employee Services\\

\- Provide administrative support to Caresoft Global employees (all departments)

\- Process office supply orders and maintain supply inventory

\- Coordinate equipment requests and IT support tickets

\- Manage employee access cards and building security credentials

\- Assist with travel arrangements and expense report processing

\- Support HR with new employee onboarding (workspace setup, IT equipment, building orientation)

\- Coordinate employee events, celebrations, and team\-building activities

\- Maintain employee directories and contact lists

\- Process incoming and outgoing mail and courier shipments for Caresoft Global

\- Support executive assistants with calendar management and meeting coordination as needed

\\Document \& Office Management\\

\- Maintain filing systems (physical and digital) for building and company records

\- Process invoices and coordinate with accounting for payment processing

\- Prepare and distribute internal communications and announcements

\- Coordinate printing, binding, and document preparation for presentations

\- Manage confidential documents with discretion and security

\- Assist with data entry and database maintenance

\- Support project teams with administrative tasks as needed

\\Technology \& Systems\\

\- Manage office technology including phone system, printers, copiers, and AV equipment

\- Troubleshoot basic IT issues and coordinate with IT support

\-set up video conferences and meetings

\- Maintain digital calendars and scheduling systems

\- Update company intranet or internal communication platforms

\- Assist with videoconference setup and support for remote meetings

\#\#\# Facility Supervisor Support (20%)

\\Building Operations Coordination\\

\- Serve as liaison between Facility Supervisor and building occupants

\- Report maintenance issues, safety concerns, and facility needs to Facility Supervisor

\- Coordinate maintenance schedules to minimize disruption to tenants

\- Monitor building systems and report irregularities (HVAC, lighting, security)

\- Track maintenance requests and follow up on completion

\- Maintain building operations calendar (cleaning schedules, maintenance, inspections)

\- Coordinate with contractors, vendors, and service providers

\- Manage work order systems and maintain service logs

\- Assist with emergency response procedures and building evacuations

\\Facility Administration\\

\- Maintain building directory and tenant contact information

\- Update building signage and wayfinding materials

\- Coordinate building access for after\-hours work or special events

\- Monitor security systems and report incidents

\- Maintain keys, access cards, and security credentials inventory

\- Assist with utility meter readings and consumption tracking

\- Support compliance with building codes and safety regulations

\- Coordinate fire drills and safety training sessions

\#\#\# Tenant Relations \& Services (15%)

\\Multi\-Tenant Building Management\\

\- Serve as primary point of contact for all building tenants

\- Address tenant inquiries, concerns, and service requests

\- Communicate building policies, procedures, and announcements

\- Coordinate shared building amenities (conference rooms, common areas, parking)

\- Manage tenant move\-ins, move\-outs, and space changes

\- Distribute building newsletters or communications

\- Facilitate conflict resolution between tenants when needed

\- Coordinate tenant improvement projects with Facility Supervisor

\- Maintain positive relationships with all tenant representatives

\\Common Area Management\\

\- Monitor and maintain cleanliness of common areas (lobbies, corridors, restrooms)

\- Coordinate janitorial services for shared spaces

\- Report damage or wear in common areas

\- Arrange seasonal decorations and building ambiance

\- Ensure adequate supplies in common restrooms and kitchen areas

\- Monitor and stock building amenities

Qualifications

• High school diploma required (Associate’s degree preferred)
• 3\+ years of front desk, reception, or administrative experience
• Strong communication and customer service skills
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Organized, professional, and able to multitask
• Experience in commercial property or corporate office preferred

If interested please share your resume to nafeezn@caresoftglobal.com

Job Type: Full\-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Reception \& Visitor Management : 2 years (Preferred)
• Global Administrative Support : 2 years (Preferred)
• Facility Supervisor/Management Support : 2 years (Preferred)
• Tenant Relations \& Services : 2 years (Preferred)

Work Location: In person