PCAN Navigator Assistant Manager

JOB DESCRIPTION

PCAN Navigator Assistant Manager

Position Title: PCAN Navigator Assistant ManagerReports To: PCAN Executive Director and Outreach and Enrollment ManagerFLSA Status: Full\-time \- Salary, non\-exempt as defined under Fair Labor Standards ActLocation: RemoteContent Last Revised: 1/27/2025 Organization Overview

The Central Florida Family Health Center, Inc. dba True Health is a private, not\-for\-profit federally qualified health center (FQHC) serving Central Florida since 1977\. Our mission is to provide high\-quality, comprehensive healthcare at a reasonable cost to everyone.

Job Summary

The Primary Care Access Network (PCAN) Navigator Assistant Manager is responsible for overseeing the PCAN Navigators who outreach, educate, and facilitate the enrollment of uninsured patients into PCAN "medical homes." In addition, the PCAN Navigator Assistant Manager will perform administrative and casework duties in interviewing applicants to determine eligibility for program assistance and link community residents with appropriate service agencies as needed.

DISCLAIMER: This is a grant funded position. Continuation of employment depends upon grant funding, restrictions for the position, performance and/or organizational needs. Key Responsibilities

• Maintains a transparent, effective relationship with the PCAN Executive Director and Outreach and Enrollment Manager by supporting organizational activities
• Provide guidance and oversight to the PCAN Outreach Navigator program
• Completes timely and accurate data entry
• Generates, prints, and distributes reports regularly
• Creates program files, photocopies, answer phones, and perform similar clerical tasks
• Develop regular productivity reports for the PCAN Navigator team
• Maintain hospital security clearances
• Prepare regular reports outlining program statistics (number of clients served, number of readmissions, number of follow up appointments created, etc.)
• Conduct presentations and educational sessions highlighting the PCAN Outreach Navigator Program and partnerships to community partners
• Provide outreach/education to patients, families, caregivers, social workers/case managers, etc. in designated zip code areas specifically in partner hospital emergency departments
• Provides support on training and onboarding of navigators to the program
• Cover PCAN Navigator schedules as necessary
• Connect with patients discharging from the hospital to assist with navigation to a medical home
• Solve routine problems, answer questions, and respond to inquiries in a timely manner
• Attend and actively participate in regularly scheduled workgroups, including but not limited to, PCAN Case Management meetings, hospital case management meetings, etc.
• Compile files, maintain logs, and assist with scheduling follow\-up appointments as necessary
• Attend professional development training to maintain and enhance professional skills
• Attend internal and external meetings
• Contribute to achievement of project objectives
• Performs all other duties as assigned by True Health Outreach and Enrollment Manager and/or PCAN Executive Director
• Travel as necessary using personal vehicle (must maintain current auto insurance at own expense)
• Other responsibilities as assigned

Essential Functions

• Problem Solving
• Customer Service
• Verbal Communication
• Written Communication
• Leadership
• Professional Judgement
• Planning/Organizing
• Adaptability
• Initiative
• Administration/Operations

Minimum Qualifications* Education:

+ Associate’s degree or higher from an accredited college or university in human services, social sciences, social work, nursing, health education, health planning, healthcare administration, or related field, Required

+ High School Diploma, GED, or equivalent work experience, Required

* Experience:

+ Proficiency in Microsoft Office (Ex. Word, Excel, Outlook, PowerPoint)

+ Minimum of 2 years of professional experience working in the community or social services, Preferred

+ Bilingual in English and Spanish or Creole, Preferred

+ Previous Case Management program experience, Preferred

* Licenses or Certifications:

+ N/A

* Criminal Background Clearance:

+ True Health is a Health Center Program grantee under 42 U.S.C. 254b, a deemed Public Health Service employee under 42 U.S.C. 233(g)\-(n), and partners with agencies that require criminal background checks. True Health has established policies and procedures that may influence the overall employment process, hiring, and “just cause” for the termination of employees. An employee’s career could be shortened if there is a violation of any policies and procedures.

Prohibited criminal behavior is defined in Florida Statute (F.S.) 408\.809\. Any employee arrested for any offense outlined in the F.S.408\.809 will be immediately suspended and remain suspended until the charges are disposed of in court. The employee will be terminated for an arrest or convict of any violation listed above. DRUG/ALCOHOL SCREENINGS

A post\-offer drug and alcohol screen is a requirement for employment. Failure to successfully pass the drug/alcohol screen will be cause for the offer to be rescinded. Employees are subject to random drug/alcohol screenings throughout the duration of their employment with True Health. If an employee fails to pass the drug/alcohol screening, then this shall become grounds for discipline up to and including immediate termination. WORK ENVIRONMENT

• The employee is subject to prolonged periods of sitting at a desk and working on a computer.
• The employee is subject to perform repetitive hand and wrist motions.
• The employee is frequently required to stand, walk, talk, and hear.
• The employee is occasionally required to use hands to handle or feel objects, reach with hands and arms, stoop, kneel, crouch, and move or lift up to twenty\-five (25\) pounds.
• The employee is required to use close vision, peripheral vision, depth perception, and adjust focus.
• A reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS

The employee will work as the needs of the operation require. Normal workdays and hours are Monday through Thursday, 8am – 6pm and Fridays, 8am – 12pm; however, there will be times when the employee will need to come in or work on “off hours” or “off days” to meet the needs of the position. CORE COMPETENCIESMission\-Focused: Commits to and embraces True Health’s mission to enable access to care for uninsured and underinsured individuals.

Relationship\-Oriented: Understands that people come before process and is essential in cultivating and managing relationships toward a common goal.

Collaborator: Understands the roles and contributions of all sectors of the organization and can mobilize resources (financial and human) through meaningful engagement.

Results\-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and community impact.

Brand Steward: Steward of True Health’s brand and understands his/her role in growing and protecting the reputation and results of the greater organization.

Visionary: Confronts the complex realities of the environment and simultaneously maintains faith in a different and better future, providing purpose, direction, and motivation.

Team\-Builder: Fosters commitment, trust, and collaboration among internal and external stakeholders.

Business Acumen: Possesses a high\-level of broad business and management skills and contributes to generating financial support for the organization.

Network\-Oriented: Values the power of networks; strives to leverage True Health’s breadth of community presence, relationships, and strategy.