Medical Assistant- Central Clinic

#### Job Description: Medical Assistant

Reports to: Office Manager

Location: Central Clinic

Summary: As the largest pediatric clinic in Jacksonville, serving 11 locations with nearly 45,000 patients, Angel Kids Pediatrics believes that caring for children is a continual process, and should not limited to just doctor office visits during regular business hours. We believe that by providing excellent medical care in a family and community\-based environment that we can grow healthy children who will become healthy adults. We uphold the highest standards of a patient\-centered medical home that provides quality, personalized and effective medical care as if each family was part of our own

Equity, innovation, and inclusion guide our growth and strategy. We are looking for individuals who are passionate about, and committed to leading efforts to provide culturally relevant care, reducing health disparities, and helping build a diverse and inclusive team environment.

Angel Kids is seeking a full\-time Medical Assistant, to join our team located in Jacksonville.

This position is responsible for caring for the patients.

#### DUTIES AND RESPONSIBILITIES:

• Greets, receives, and prepares patients for appointments/procedures; measures vital signs, and records information.
• Responds to patients questions either in person or over the phone in a courteous and profession manner
• Resolves patient problems/complaints; utilizes own best judgement in resolving issues or refers to management as needed
• Maintain nursing stations and examination areas in a manner consistent with OSHA standards and Universal Precautions procedures.
• Maintains inventory of medical supplies and materials.
• Receives and screens telephone calls.
• Exhibits a high degree of courtesy, tact, and poise when interacting with patients, families, and other healthcare professionals.
• Adjusts to fluctuating peaks in patient flow, acuity, and other operational demands while maintaining quality.
• Performs other related duties as assigned by management.
• Check and record vaccine documentation, vaccine reconciliation, etc

#### Qualifications:

• High school diploma/GED
• MA Certificate from accredited program

#### Preferred Education and Experience

• Certified or Registered Medical Assistant
• Pediatric Experience: 1 year (Preferred)

#### Competencies

• Teamwork
• Responsibility
• Decision Making
• Communication
• Leadership
• Trustworthiness \& Ethics
• Ability to multitask
• Time Management
• Task Awareness
• Exceptional customer service skills

#### Equal Employment Opportunity

It is the policy of AKP to provide equal employment opportunity to all employees and applicants for employment and not to discriminate on any basis prohibited by law, including race, color, sex, age, religion, ancestry, national origin, marital status, veteran status, or other legally protected group status. It is our intent and desire that equal employment opportunities will be provided in employment, recruitment, selection compensation, benefits, promotion, demotion, layoff, termination and all other terms and conditions of employment. AKP is committed to this policy and its enforcement

#### Work Environment

This position operates in a professional medical office environment. This profession also operates in a fast paced, highly customer service environment, working with children and family or guardians. This role routinely uses standard office equipment such as laptops and computers as well as medical equipment.

#### Physical Demands

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use a keyboard, handle or feel objects, or controls; reach with hands and arms; balance; stoop, kneel. The employee must occasionally lift or move up to 20 pounds. Exposure to bloodborne and airborne pathogens or infectious materials. Frequent loud noise such as crying, yelling or screaming.

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Position Type/Expected Hours of Work

This is a full\-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 9 p.m. and Saturday and Sunday 8:45 a.m. to 4 p.m. This position will require weekend and holiday hours at certain locations.

#### About ANGEL KIDS PEDIATRICS, P A

As the largest pediatric clinic in Jacksonville, serving 11 locations with nearly 45,000 patients, Angel Kids Pediatrics believes that caring for children is a continual process, and should not be limited to just doctor's office visits during regular business hours. We believe that by providing excellent medical care in a family and community\-based environment that we can grow healthy children who will become healthy adults. We uphold the highest standards of a patient\-centered medical home that provides quality, personalized and effective medical care as if each family was part of our own. Equity, innovation, and inclusion guide our growth and strategy. We are looking for individuals who are passionate about, and committed to leading efforts to provide culturally relevant care, reduce health disparities, and helping build a diverse and inclusive team environment.