Key Hourly Manager

Come be part of a unique opportunity as a Key Hourly Manager at our D.H. Lescombes Winery and Bistro in Las Cruces, NM.

Lescombes Family Vineyards is the premier vineyard and winery in the state of New Mexico. Since 1981, we have been leading the industry with an array of wines to include traditional, hand\-crafted releases and highly\-acclaimed, award\-winning favorites. Our current locations consist of our bistro locations: Albuquerque Cottonwood, Albuquerque Old Town, Alamogordo, and Las Cruces; Hervé Wine Bar in Santa Fe; and a tasting room adjacent to the winery in Deming. Our family\-owned vineyard thrives just east of Lordsburg and consists of a 240\-acre property. Our mission is to passionately craft quality wine and food to be enjoyed with friends and family. You can read more about the Lescombes family and their offerings at lescombeswinery.com.

We are looking for an outgoing, customer service\-driven individual.

The ideal candidate will be able to have a flexible work schedule and be available to work weekdays and weekends. The Key Hourly Manager will have serving hours paid at tipped minimum wage \+ tips when not managing.

Benefits for part\-time employees \- Generous employee discount. The opportunity to enroll in Teladoc, a virtual health program. The opportunity to participate in our 401K plan immediately after hire with a 4% company match with immediate vesting.

Benefits for full\-time employees \- All of the above \+ Medical, Dental, and Vision Insurance if selected. Aflac supplemental insurance options.

#### Key Responsibilities:

#### Service Leadership

• Provide toptier service to guests, ensuring a memorable dining experience.
• Lead by example, setting the standard for professionalism, efficiency, and hospitality.
• Address and resolve guest concerns or complaints promptly and professionally.

#### Team Supervision \& Support:

• Train, mentor, and support servers to ensure smooth and efficient service.
• Assist in scheduling, assigning sections, and monitoring server performance.
• Ensure adherence to restaurant policies, procedures, and health regulations.

#### Order Management \& Coordination:

• Oversee accurate ordertaking, ensuring all guest requests are met.
• Communicate effectively with the kitchen and bar staff to ensure timely and accurate food and beverage delivery.
• Monitor table turnover and assist with seating coordination to maximize efficiency.

#### Quality Control \& Standards:

• Maintain knowledge of the menu, including daily specials, ingredients, and allergy considerations.
• Uphold cleanliness and organization of the dining area, ensuring all service stations are fully stocked.
• Ensure compliance with alcohol service regulations and responsible beverage service policies.

#### Administrative \& Financial Duties:

• Assist with processing payments, handling cash, and closing out checks accurately.
• Participate in inventory checks and provide input on stock needs for service items.
• Support management with staff performance reviews and provide feedback on service improvements.

#### Qualifications \& Skills:

• Previous experience as a server in a fullservice restaurant (minimum 23 years preferred).
• Strong leadership, teamwork, and problemsolving skills.
• Excellent communication and customer service abilities.
• Ability to work in a fastpaced environment while maintaining a positive attitude.
• Knowledge of food safety, health regulations, and responsible alcohol service.
• Flexible availability, including nights, weekends, and holidays.
• Strong administrative skills with the ability to manage multiple tasks and prioritize effectively.
• Proficient in Microsoft Excel (including data entry, basic formulas, and spreadsheet organization).

#### Physical requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards
• Standing \& Walking: Must be able to stand and walk for extended periods (typically 48 hours per shift) in a fastpaced restaurant environment.
• Lifting \& Carrying: Regularly lift and carry trays, plates, and glassware weighing up to 25 lbs; occasionally lift up to 50 lbs.
• Bending \& Reaching: Frequent bending, reaching, and stooping to retrieve items, set tables, and serve guests.
• Hand Dexterity: Ability to grasp, carry, and balance multiple plates, trays, and glassware with precision.
• Hearing \& Speaking: Clear communication with guests, team members, and kitchen staff in a loud environment.
• Vision: Ability to read menus, tickets, and POS screens, and monitor guests’ needs from a distance.
• Pacing \& MultiTasking: Must handle highenergy shifts with quick movements, maintaining efficiency under pressure.

#### ABOUT US

https://youtu.be/U1vZD6jsg2w?si\=kS6esZ1Vl9k0PmMn

https://youtu.be/JUz3JGu9\-ok?si\=r8K6NCDsp4houXip

https://youtu.be/xj19qa9dynA?si\=VvXgdVW\-Ht\-lefie