Our Ideal Staffing Coordinator \- Bilingual Spanish:
Do you enjoy providing exceptional customer service? Have an inner voice that drives you to meet your goals? Can communicate well with people regardless of their position in a work environment? Want to work for a company that has a strong mission of helping children with special needs? Speak Spanish fluently?
Interested? If this sounds like you, please apply today!
Founded in 1995, Achieve Beyond nationally meets the needs of children by providing the highest quality of pediatric therapy and autism services. Our providers and administrative staff are dedicated to our mission of helping children and families and we are looking for smart, innovative, and driven candidates to join our team. Achieve Beyond is centered around our culture of collaboration and support to ensure our services are of the highest quality and adhere to our strong ethical standards.
Job Summary: The Staffing Coordinator is responsible for conducting outreach to Service Coordinators to match case needs with a service provider. The individual will work on multiple referrals and find the best fit provider based a family's location, schedule and needs. In addition, the individual will work with internal staff and managers to maintain and grow the boroughs assigned.
Essential Duties and Responsibilities:
- Promote company availability of therapist/teachers/service providers within the NYC boroughs
- Establish and maintain positive relationships, both internally and externally
- Record and confirm child and family information during the initial referral process and input to internal database
- Match cases to therapist based on the family’s location and preferences
- Complete data entry daily for referrals that are staffed or unable to staff
- Meet expected goals on daily basis
- Conduct continuous phone follow ups for services that were previously staffed and are not yet approved
- Proactively work on cases that require change in providers
- Develop internal relationships with therapists to effectively outreach in their areas of preferences and match families according to their availability
- Collaborate with other internal departments to ensure quality of services and work
- Provide coverage for other Staffing Coordinators and work as a team to achieve goals
- Bilingual Spanish/English a must (written/spoken)
- Bachelor's degree preferred
- Prior sales experience a plus!
- Excellent customer service skills
- Friendly, positive communicator via in person, email, or phone.
- Proficient in Microsoft Outlook, Word
- A team player who is detail oriented and goal driven.
- Knowledge on NYC zip codes/areas a plus
- Occasionally ascends/descends stairs going to, while at, or leaving work location or facilities traveled to for work events.
- Occasionally moving and/or lifting objects at work weighing up to 20 pounds such as files or copy paper.
- Must be able to remain in a stationary position for prolonged periods of time up to 90% of the work day working on a computer/electronic device.
- The ability to observe details at close range (within a few feet of the observer).
- The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
- Comprehensive medical, dental, and vision coverage, and 401k with employer match
- Short\- and long\-term disability coverage as well as life, flex spending, and commuter benefits
- Paid time off, sick time, and holiday pay
- Various Employee Discounts on Entertainment and Equipment
- Educational reimbursement and referral bonuses
- Structured initial training.
- Monthly administrative events and so much more!
Our Mission: We believe that all children have potential. We are guided by the mission to support children with special needs to Achieve Beyond their current abilities. We are always striving for continuous improvement by setting goals and measuring performance. It is the reason we will succeed together.
Education or Work Experience Requirements:
Physical Requirements of the Role:
Benefits Include:
Compensation: Full\-time hourly non\-exempt $21\-23 per hour
Hours: In office, Monday\-Friday 9:00am\-5:30pm. Please note that this is not a remote position
Job Description is Subject to Change.