Join Our Amazing Urology Team as a Surgical Scheduler/Front Office Supervisor!
Maui Urology is seeking a dynamic and detail\-oriented Surgical Scheduler/Front Office Supervisor to make a real difference in our community!
Important: Prior healthcare experience is required. Only qualified candidates with relevant medical background will be considered.
Job Summary: In this vital role, you will coordinate surgical appointments, manage patient flow, and oversee front office operations to ensure seamless clinic functionality. Your energetic approach will help foster a welcoming environment for patients while maintaining efficient administrative workflows. The ideal candidate is highly organized, possesses excellent communication skills, and has a strong background in medical administrative support and office management. This position offers an exciting opportunity to contribute to quality patient care through effective scheduling, documentation review, and team leadership.
Why You'll Love Working Here:
- Beautiful office with an incredible, tight\-knit team
- Life\-changing work \- help patients beat cancer, eliminate pain, and get back to what they love
- Mentorship from the best \- our staff love teaching new skills
- Leadership opportunity \- manage front office operations and staff
- Variety every day \- coordinate complex surgical cases, oversee office workflow, and lead your team
- Comprehensive health insurance \- we've got you covered!
- Dental \& vision coverage \- complete care for you
- Generous paid time off \- 15 paid days off, accrued during a year of service
- Paid holidays \- 10 paid holidays per year
- Retirement \& profit sharing plan \- build your future (after 1 year)
- Performance bonuses \& incentives \- your hard work pays off!
- Schedule surgical procedures accurately using electronic health record (EHR) systems, ensuring all necessary documentation and pre\-authorizations are completed
- Coordinate all aspects of surgical scheduling from start to finish
- Provide extensive patient education and pre\-operative instructions
- Verify insurance coverage, perform insurance verification, and facilitate billing processes
- Schedule surgeries, hospital procedures, and pre/post\-op appointments
- Act as primary liaison between patients, surgeons, and hospital staff
- Explain insurance coverage and costs associated with procedures
- Coordinate surgical assistants, special equipment, and surgical materials
- Handle correspondence with patients, hospitals, outside physicians, and insurance companies
- Manage front desk operations including patient check\-in/out, appointment confirmations, and handling multi\-line phone systems with professionalism and courtesy
- Supervise front office staff including virtual assistants, providing training on office procedures and EMR systems
- Review patient records for completeness and accuracy, ensuring compliance with HIPAA regulations and health information management standards
- Maintain accurate medical records, handle filing tasks efficiently, and support office management activities to optimize workflow productivity
- Coordinate with clinical staff to prepare care plans and ensure timely communication of patient information across departments
- Develop, implement, and maintain office policies and procedures
- Ensure efficient patient flow and optimal practice operations
- Monitor staff performance and provide feedback and training
- Support medical collection efforts and medical coding (CPT, ICD\-10\) processes
- Strong knowledge of EMR/EHR systems (eClinicalWorks a plus); proficiency in Microsoft Office Suite is essential
- Familiarity with medical terminology, CPT coding, ICD\-10 coding standards, Medicare guidelines, and HIPAA compliance requirements
- Excellent organizational skills with ability to review documentation thoroughly and manage multiple priorities effectively
- Exceptional communication skills with a focus on phone etiquette and customer service excellence; bilingual abilities are a plus
- Experience with insurance verification processes and medical billing procedures
- Ability to handle sensitive patient information discreetly while maintaining confidentiality at all times
- Strong computer skills including typing, data entry accuracy, and familiarity with health information management software
- Energetic professional who thrives in fast\-paced environments while providing compassionate service to every patient
- Dental insurance
- Disability insurance
- Health insurance
- Opportunities for advancement
- Paid time off
- Retirement plan
- Vision insurance
* Perfect work\-life balance \- Monday\-Friday, 8:00 AM to 5:00 PM
Amazing Benefits Package:
What Makes This Special: This isn't just any medical job \- you'll be the vital link between patients and their surgical care while leading our front office team. You'll coordinate life\-changing procedures for Maui's underserved community and ensure smooth daily operations. You'll gain specialized urology surgery scheduling experience and valuable leadership skills that set you apart!
Duties:
Surgery Coordination:
Front Office Management \& Operations:
Requirements:
* Associate's degree or higher required
* LPN or RN preferred (or equivalent healthcare experience)
* Minimum 2 years of healthcare experience required
* Proven experience in medical office management or healthcare administrative support within a clinical setting
* Surgery scheduling experience strongly preferred
* Prior management or supervisory experience preferred
Compensation:
* Salary: $60,000 \- $100,000 per year (based on experience and qualifications)
Schedule: Monday\-Friday, 8:00 AM to 5:00 PM. Position based in Wailuku, Maui.
Ready to Start an Incredible Career?
Join us in making Maui healthier, one patient at a time. You'll gain invaluable specialized skills while working in one of the most beautiful places on earth with a team that truly cares. We value energetic professionals who thrive in fast\-paced environments while providing compassionate service to every patient we serve.
Apply today and become part of something meaningful!
When applying, please provide a brief introduction and resume to be considered for the position!
Mahalo!
Job Type: Full\-time
Pay: $60,000\.00 \- $100,000\.00 per year
Benefits:
Work Location: In person