OFFICE ASSISTANT / RECEPTIONIST

OFFICE ASSISTANT / RECEPTIONIST

Job Description

GreenAcres HydroseedingGreenacresid.com

Department: Operations / Administration

Reports To: Owner / Operations Manager

Employment Type: Full\-Time \| Part\-Time (negotiable)

Location: Work from home with occasional field coordination

Compensation: Competitive hourly rate — commensurate with experience

POSITION SUMMARY

We are looking for a friendly, organized, and dependable Office Assistant / Receptionist to be the first point of contact for our hydroseeding and erosion control business. This role is essential to keeping our office running smoothly — from answering phones and scheduling jobs to supporting our crews in the field with coordination and paperwork. If you enjoy working with people, take pride in staying organized, and want to be part of a team that transforms bare ground into lush, green landscapes, we want to hear from you.

KEY RESPONSIBILITIES

Customer Service \& Communications

• Answer incoming calls, texts, and emails in a timely, professional manner
• Respond to customer inquiries about hydroseeding services, pricing, and project timelines
• Follow up with leads and prospective customers to schedule estimates
• Handle customer complaints with patience and direct to the appropriate team member

Scheduling \& Dispatching

• Schedule and confirm appointments for estimates and job starts
• Coordinate daily crew schedules in alignment with the operations manager
• Maintain the job calendar and ensure crew availability matches workload
• Communicate job details, site access instructions, and special notes to field crews
• Track job status and update customers on project timelines as needed

Administrative Support

• Create and send estimates, invoices, and work orders using company software
• Maintain organized digital and physical filing systems for customer records and job documents
• Process incoming payments, send payment reminders, and record transactions
• Order and track hydroseeding supplies and coordinate with vendors as needed
• Prepare reports, job summaries, and other documents as requested by management
• Assist with data entry and maintaining accurate customer records in the CRM

Marketing \& Social Media (Bonus)

• Assist with posting project photos, updates, and promotions to social media platforms
• Help gather and follow up on customer reviews and testimonials
• Manage company social media accounts and help with content creation
• Support basic marketing tasks such as email newsletters or flyer distribution

QUALIFICATIONS

Required

• High school diploma or equivalent
• 1\+ year of experience in an office, receptionist, or customer service role
• Strong phone etiquette and written communication skills
• Proficiency with Microsoft Office (Word, Excel) or Google Workspace
• Ability to multitask and stay organized in a fast\-paced environment
• Reliable, punctual, and professional in appearance and conduct

Preferred

• Experience in the construction, landscaping, or trades industry
• Familiarity with scheduling or CRM software (e.g., Jobber, ServiceTitan, HouseCall Pro)
• Basic knowledge of invoicing or bookkeeping (QuickBooks a plus)
• Experience with social media management

WORK ENVIRONMENT \& PHYSICAL REQUIREMENTS

• Primarily home office\-based with a comfortable work environment
• Seasonal business — peak activity in spring through fall; workload may vary (year round position)
• Occasional interaction with field crews and vendors on\-site
• Ability to sit for extended periods and work at a computer workstation

WHAT WE OFFER

• Competitive pay based on experience
• Positive, team\-oriented work environment
• Opportunity to grow with a thriving local business
• Monday\- Friday work week with limited need on Sundays to confirm Monday appointments
• Generous PTO allowance and comprehensive benefits package

HOW TO APPLY

To apply, please send your resume and a brief cover letter to info@greenacresid.com We are an equal opportunity employer and value diversity in our workplace.

— Join our team and help us grow something great. —

Job Type: Full\-time

Pay: $21\.00 \- $25\.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Remote