Service Operations Assistant

DUTIES AND RESPONSIBILITIES — Front End Service Supervisor Customer Service \& Front\-End Experience

• Champion corporate and division customer service programs to meet or exceed established service goals.
• Assist customers by making product suggestions and delivering fast, friendly service.
• Engage in suggestive selling via telephone, in‑store intercom announcements, and one‑on‑one customer interaction.
• Answer and respond to incoming calls professionally; resolve customer concerns and escalate to the Service Operations Manager or Store Director as needed.

Front\-End Leadership \& Staff Support

• Assist the Service Operations Manager in scheduling and overseeing Cashiers, Courtesy Clerks, and Service Supervisors.
• In some divisions, assist in supervising the Administrative Coordinator/Bookkeeper and maintain full knowledge of AC/Bookkeeper duties.
• Provide support in training front‑end employees in partnership with the Service Operations Manager and Administrative Coordinator.
• Make schedule adjustments when necessary to meet customer service needs.
• Serve as an overflow cashier when required.

Operational Compliance \& Policy Enforcement

• Ensure compliance with all company policies and procedures including:

+ Cash handling

+ Employee purchase

+ Restricted product sales

+ Coupon and gift card policies

+ Scan accuracy

+ Scheduling of minors

+ Product return policy

+ WIC

+ Sanitation, safety, and security

+ Grooming and dress code

+ Check acceptance

• Report policy violations to the Service Operations Manager and Store Director.
• Ensure front‑end equipment is fully operational; initiate corrective action or emergency procedures during equipment malfunctions.

Checkstand Operations \& Cash Handling

• Accurately operate all checkstand equipment including register, electronic payment system, SCO (Self‑Checkout), RAP (Remote Approval Station), scanner, and scale.
• Handle cash flow tasks such as:

+ Deposits

+ Armored car service

+ Safe transactions

+ Till assignments and pickups

+ Approving checks and refunds

+ Monitoring cashier funds and cash handling procedures

• Complete and ensure accuracy of all front‑end forms.
• Work with the Service Operations Manager and Service Supervisor(s) to resolve issues including cash variances, refunds, voids, till balance irregularities, and payroll violations.
• Partner with Loss Prevention and the Administrative Coordinator to resolve shrink, cash discrepancies, and compliance issues.

Administrative \& Training Responsibilities

• Assist with front‑end administrative duties including ordering and balancing:

+ Money orders

+ Bus passes

+ Lottery

+ Gift cards

+ Postage

+ Change and commission items

• Maintain and control logs for money transfers, gift cards, and lottery transactions.
• Report scan‑file issues promptly and ensure corrections are completed.
• Assist with implementing front‑end programs and ensure compliance with shrink‑control initiatives, cash‑handling procedures, and excessive void/refund prevention.

Front\-End Presentation \& Store Standards

• Assist in supervising the cleanliness and appearance of:

+ Checkstands

+ Front‑end sales floor

+ Restrooms

+ Store entryway

• Ensure proper signage and pricing accuracy throughout the front end.
• Help maintain a clean, organized, and service‑ready front‑end environment.

Additional Responsibilities

• Support the Service Operations Manager in achieving front‑end goals including sales, service scores, quarterly labor goals, and expense controls.
• Attend required training sessions and sales meetings.
• Maintain confidentiality of employee information, store sales, and company records.
• Perform all duties with honesty, integrity, and full compliance with company policies.
• Perform other duties as required to support store operations.

Pay Transparency:

Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay\, PTO/Vacation pay\, paid holidays\*, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on\-going basis.

* *For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7\-9 days annually.*

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well\-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well\-known banners include Albertsons, Safeway, Vons, Jewel\-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.

Bring your flavor

Building the future of food and well\-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

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