Front Desk Coordinator/Administrative Assistant

Join our Legacy team! Legacy Premier Cheer is a state-of-the-art competitive cheer and tumble gym located at Arizona Athletic Grounds in Mesa.

\\QUALIFIED FRONT DESK Coordinator/ Administrative Assistant\\

• Afternoons/Evenings & Part Time- Monday-Friday

Salary: $18-$20/hour, D.O.E.

Start Date: ASAP

Hours:

Mondays: 3:30pm-8:00pm

Tuesdays: 3:45pm-8:30pm

Wednesdays: 2:00pm-8:45pm

Thursdays: 4:00pm-7:45pm

Fridays: 3:45pm-7:45pm

As a representative of Legacy Premier Cheer; Front Desk Coordinator is the Face of the Business. This role demands an upbeat personality with a pro-active approach of "How may I serve you" to all customers all the time.

Responsibilities

• Welcome customers and assist them with class enrollments, changes and various requests in person, online, and over the phone.
• Maintain and monitor our enrollment software and customer accounts.
• Ensure facilities are well maintained and cleaning standards are met.
• Develop strong relationship with coaches to ensure smooth operations and to work as a team to solve problems.
• Interact and communicate effectively with upper management to ensure all programs, events, and camps are executed effectively.
• Some event planning may be requested or other supporting administrative duties for various gym activities, parties, and camps.
• Assist Director with gym admin duties.
• Create Marketing materials.

Customer Service & Communication

• Excellent verbal and written communication
• Friendly and professional demeanor
• Conflict resolution and de-escalation skills
• Active listening and empathy
• Multitasking while assisting guests

Administrative & Organizational

• Answering phones and managing email communications
• Maintaining records (guest logs, payments, schedules)
• Filing, data entry, and document management
• Coordinating appointments or reservations
• Ensuring lobby/front desk cleanliness and presentation

Technical & Software

• Proficiency in front desk/reservation systems
• Handling POS systems
• Basic troubleshooting of office equipment
• Familiarity with email/calendar platforms (Outlook)
• Experience with Canva is a plus!

Problem Solving & Critical Thinking

• Quick decision-making under pressure
• Resolving guest/staff complaints diplomatically
• Adapting to unexpected issues (e.g., scheduling changes, no-shows)

Personal Traits

• Punctual and dependable
• High attention to detail
• Calm under pressure
• Team-oriented and approachable
• Professional appearance and conduct
• A background in Cheer, Gymnastics, or Tumble is a plus!

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 22 per week

Work Location: In person