Call Center Service Advocate I - Remote position at Oak Street Health, part of CVS Health in Salem, OR. Please visit the job link for full details.

Call Center Service Advocate I - Remote position at Oak Street Health, part of CVS Health in Salem, OR. Please visit the job link for full details.

Call Center Service Advocate I - Remote

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.&nbsp;**Title:** Medical Scribe \- Float&nbsp;**Company:** Oak Street Health&nbsp;**Location:** Various&nbsp;**Role Description:**&nbsp;&nbsp;The purpose of a Clinical Informatics Specialist (CIS or Medical Scribe) at Oak Street Health is to support our primary care providers with clinical documentation so that they can focus on providing exceptional care to our patients. Scribes assist providers throughout the patient care journey \- huddling each morning to plan for the day&#x27;s visits, joining them in the exam room to observe and document, and touching base after the visit to assist with next steps.&nbsp;&nbsp;Beyond the typical Scribe role, these important care team members serve as clinical documentation assistants to their paired provider. Internally, we call them CISs (Clinic Informatics Specialists) in recognition of their important role in supporting accurate, specific, and timely clinical documentation. In addition to observing and documenting all patient encounters in real time, our Scribes become experts in our value\-based care model and the documentation and care of chronic conditions, including ICD\-10 and CPT coding. Scribes use this expertise to help providers identify and help close care gaps. Scribes receive extensive on\-the\-job training in clinical workflows, value\-based medicine, preventative care for chronic conditions, accurate and specific documentation, population health data streams, and team based care.&nbsp;&nbsp;Because our patients and providers rely on our Scribes, the ideal candidate should commit at least 1\-2 years to this role. This is an excellent opportunity for pre\-med track individuals looking to gain practical, paid experience in a clinical setting before applying to an MD/DO/PA/NP program, as well as those pursuing careers in Health Informatics, Public Health, Healthcare Administration, Medical Coding, and other related fields.&nbsp;**Responsibilities:**&nbsp;* Documenting Patient Encounters \~ 80%+ Joining the provider in the exam room to observe patient visits+ Documenting patient encounters in a structured note, including the history of the present illness, assessment, plan, and physical exam+ Assigning appropriate CPT and ICD\-10 codes+ Preparing After Visit Summaries+ Consulting with provider to ensure accurate and specific documentation* Clinical Documentation Improvement \~ 10%+ Requesting and reviewing medical records+ Leveraging Oak Street&#x27;s population health tools to support clinical documentation improvement+ Preparing for and supporting Daily Huddles and Clinical Documentation Reviews+ Consulting with provider on clinical documentation opportunities* Administrative support for your provider and care team \~ 10%+ Placing orders and referrals+ Addressing tasks+ Supporting the care team with additional responsibilities related to clinical documentation* Other duties as assigned&nbsp;**What we&#x27;re looking for**&nbsp;**Knowledge**&nbsp;* Knowledge of medical terminology and common medications, either from a pre\-medical degree or prior clinical experience \[required]* Prior clinical experience, including shadowing and/or volunteering \[strongly preferred]* Prior scribe or transcription experience \[preferred but not required]&nbsp;**Skills**&nbsp;* Advanced listening and communication skills \[required]* Strong computer literacy and ability to learn new technical workflows \[required]* Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve \[required where indicated]&nbsp;**Abilities**&nbsp;* Ability to adapt to new workflows and to quickly learn new concepts and skills \[required]* Ability to type 70\+ words per minute \[strongly preferred]* Ability and willingness to take direction and be a member of a team providing patient care, including adapting to the provider&#x27;s working style \[required]* Ability to be a self\-starter within your role scope* Excellent job attendance including ability to work in\-person in our clinics (Our providers count on you.) \[required]* Ability to commit to at least 1 year in role (2\+ is ideal) \[required]* Ability to work approximately 40\-45 hours per week during clinic hours (full time position) with predictable hours and break times \[required]* Compliance with hospital and Oak Street Health policies, including HIPAA \[required]* US work authorization \[required]&nbsp;**Anticipated Weekly Hours**&nbsp;&nbsp;40**Time Type**&nbsp;&nbsp;Full time**Pay Range**&nbsp;&nbsp;The typical pay range for this role is:&nbsp;&nbsp;$17\.00 \- $31\.30This pay range represents the base hourly rate or base annual full\-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short\-term incentive program in addition to the base pay range listed above.&nbsp;&nbsp;&nbsp;Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.&nbsp;**Great benefits for great people**&nbsp;&nbsp;We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:&nbsp;* **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan**.* **No\-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.* **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.&nbsp;&nbsp;For more information, visit https://jobs.cvshealth.com/us/en/benefits&nbsp;&nbsp;We anticipate the application window for this opening will close on: 04/03/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. &nbsp; **Title:** Medical Scribe \- Float &nbsp; **Company:** Oak Street Health &nbsp; **Location:** Various &nbsp; **Role Description:** &nbsp; &nbsp; The purpose of a Clinical Informatics Specialist (CIS or Medical Scribe) at Oak Street Health is to support our primary care providers with clinical documentation so that they can focus on providing exceptional care to our patients. Scribes assist providers throughout the patient care journey \- huddling each morning to plan for the day&#x27;s visits, joining them in the exam room to observe and document, and touching base after the visit to assist with next steps. &nbsp; &nbsp; Beyond the typical Scribe role, these important care team members serve as clinical documentation assistants to their paired provider. Internally, we call them CISs (Clinic Informatics Specialists) in recognition of their important role in supporting accurate, specific, and timely clinical documentation. In addition to observing and documenting all patient encounters in real time, our Scribes become experts in our value\-based care model and the documentation and care of chronic conditions, including ICD\-10 and CPT coding. Scribes use this expertise to help providers identify and help close care gaps. Scribes receive extensive on\-the\-job training in clinical workflows, value\-based medicine, preventative care for chronic conditions, accurate and specific documentation, population health data streams, and team based care. &nbsp; &nbsp; Because our patients and providers rely on our Scribes, the ideal candidate should commit at least 1\-2 years to this role. This is an excellent opportunity for pre\-med track individuals looking to gain practical, paid experience in a clinical setting before applying to an MD/DO/PA/NP program, as well as those pursuing careers in Health Informatics, Public Health, Healthcare Administration, Medical Coding, and other related fields. &nbsp; **Responsibilities:** &nbsp; * Documenting Patient Encounters \~ 80% + Joining the provider in the exam room to observe patient visits + Documenting patient encounters in a structured note, including the history of the present illness, assessment, plan, and physical exam + Assigning appropriate CPT and ICD\-10 codes + Preparing After Visit Summaries + Consulting with provider to ensure accurate and specific documentation * Clinical Documentation Improvement \~ 10% + Requesting and reviewing medical records + Leveraging Oak Street&#x27;s population health tools to support clinical documentation improvement + Preparing for and supporting Daily Huddles and Clinical Documentation Reviews + Consulting with provider on clinical documentation opportunities * Administrative support for your provider and care team \~ 10% + Placing orders and referrals + Addressing tasks + Supporting the care team with additional responsibilities related to clinical documentation * Other duties as assigned &nbsp; **What we&#x27;re looking for** &nbsp; **Knowledge** &nbsp; * Knowledge of medical terminology and common medications, either from a pre\-medical degree or prior clinical experience \[required] * Prior clinical experience, including shadowing and/or volunteering \[strongly preferred] * Prior scribe or transcription experience \[preferred but not required] &nbsp; **Skills** &nbsp; * Advanced listening and communication skills \[required] * Strong computer literacy and ability to learn new technical workflows \[required] * Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve \[required where indicated] &nbsp; **Abilities** &nbsp; * Ability to adapt to new workflows and to quickly learn new concepts and skills \[required] * Ability to type 70\+ words per minute \[strongly preferred] * Ability and willingness to take direction and be a member of a team providing patient care, including adapting to the provider&#x27;s working style \[required] * Ability to be a self\-starter within your role scope * Excellent job attendance including ability to work in\-person in our clinics (Our providers count on you.) \[required] * Ability to commit to at least 1 year in role (2\+ is ideal) \[required] * Ability to work approximately 40\-45 hours per week during clinic hours (full time position) with predictable hours and break times \[required] * Compliance with hospital and Oak Street Health policies, including HIPAA \[required] * US work authorization \[required] &nbsp; **Anticipated Weekly Hours** &nbsp; &nbsp; 40**Time Type** &nbsp; &nbsp; Full time**Pay Range** &nbsp; &nbsp; The typical pay range for this role is: &nbsp; &nbsp; $17\.00 \- $31\.30 This pay range represents the base hourly rate or base annual full\-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short\-term incentive program in addition to the base pay range listed above. &nbsp; &nbsp; &nbsp; Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. &nbsp; **Great benefits for great people** &nbsp; &nbsp; We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: &nbsp; * **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan**. * **No\-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. * **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. &nbsp; &nbsp; For more information, visit https://jobs.cvshealth.com/us/en/benefits &nbsp; &nbsp; We anticipate the application window for this opening will close on: 04/03/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Call Center Service Advocate I - Remote

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