Program Coordinator

Position Summary

The Program Coordinator / Human Resources Manager is responsible for overseeing all human resources functions and coordinating day\-to\-day program and administrative operations. This role plays a key part in ensuring regulatory compliance, employee support, efficient office operations, and exceptional client satisfaction.

The position involves managing HR processes from onboarding through termination, coordinating program intake and follow\-up activities, serving as a liaison among clients, caregivers, and partner agencies, and supporting quality improvement initiatives. The ideal candidate will possess strong HR knowledge, excellent organizational and communication skills, and a customer\-focused approach, preferably with experience in healthcare or human services.

Key Responsibilities Human Resources Management

• Conduct employee orientations, coordinating participation from key personnel across departments
• Ensure accurate and timely completion of all hiring and onboarding documentation in accordance with company policies and regulatory requirements
• Maintain secure and confidential personnel files from hire through termination
• Track and monitor required monthly in\-services, employee supervisions, evaluations, disciplinary actions, and required health documentation
• Communicate employee\-related issues effectively with the Administrator and scheduling departments
• Advocate for employees, when appropriate, to support effective agency operations
• Assist the Administrator in preparing for audits, surveys, and regulatory reviews
• Maintain HR files and processes in a continuous “survey\-ready” state
• Reinforce HIPAA compliance with both field staff and office personnel

Program Coordination \& Administrative Support

• Coordinate and manage overall agency programs and daily administrative operations
• Schedule intake calls, client meetings, follow\-ups, and internal appointments
• Support quality improvement efforts related to intake, outreach, and service delivery
• Oversee front\-office operations, including professional handling of phone calls, mail, faxing, supplies, and general administrative tasks
• Manage the reception area to ensure professional internal and external communication
• Maintain working knowledge of GAFC, AFC, Skilled Nursing, and PCHM program eligibility guidelines
• Conduct routine follow\-up calls with clients post\-admission and post\-discharge to assess satisfaction and address concerns
• Coordinate scheduling tasks and collaborate with team members to ensure client needs are met
• Serve as a liaison between clients, caregivers, and Access Agency care managers to facilitate communication and problem resolution
• Maintain accurate and confidential client records in compliance with HIPAA requirements
• Participate in special projects and agency initiatives as assigned
• Oversee office cleanliness and operational needs, including biohazard and shredding service coordination
• Prepare and submit reports according to agency schedules and requirements
• Demonstrate productivity, effective time management, punctuality, and reliable attendance
• Perform other duties as assigned

Required Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Human Services, Healthcare Administration, Social Work, or a related field preferred
• Experience in healthcare, human services, or intake coordination
• Knowledge of, or willingness to learn, MassHealth Medicaid and HCBS waiver programs
• Strong organizational, documentation, and record\-keeping skills
• Excellent verbal and written communication skills with a customer\-service mindset
• Ability to work independently and manage multiple priorities
• Proficiency with basic computer applications and electronic record systems (e.g., Word, Excel)

Preferred Qualifications

• Experience with Medicaid waiver programs, HCBS services, or long\-term services and supports
• Experience collaborating with case managers, care coordinators, and state or regulatory agencies

Physical \& Work Requirements

• Ability to sit, stand, and work at a computer for extended periods
• Ability to communicate effectively via phone, email, and in person
• Ability to use standard office equipment and computer systems, including Microsoft Word and Excel

Job Type: Full\-time

Pay: From $25\.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Home care: 3 years (Required)
• GAFC, PCA \& AFC: 2 years (Preferred)
• Human resources: 2 years (Preferred)

Language:

• Spanish (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person