Administrative Assistant & Customer Support Representative (1099 Contractor)

Introduction

Hercule LLC is an operations and management firm that supports business owners by bringing structure, organization, and reliable operational support to their companies. We assist our client accounts in streamlining their systems, improving client communication, and maintaining smooth day\-to\-day operations. Our firm strives to consistently deliver professionalism, efficiency, and reliability to the businesses we support. From administrative management to customer experience and operational coordination, we help our clients operate smoothly and grow sustainably.

While Hercule is still a small firm, our vision is long\-term growth with a high\-performing team of reliable professionals who value integrity, strong work ethic, and thoughtful problem\-solving. We are currently seeking a professional, reliable Administrative Assistant \& Customer Support Representative to support one of our long\-standing client accounts.

This position will begin at 7\-10 hours per week and focuses on administrative organization, customer communication, and operational coordination. We believe that when people do excellent work and commit to the success of Hercule LLC, that dedication should be rewarded with opportunities for growth, increased responsibility, and long\-term professional development. (And we promise never to refer to the team as a family... unless you want us to, then we totally can.)

We are looking for someone who takes pride in their work, communicates professionally with clients, and wants to contribute to building something meaningful alongside a growing firm.

Responsibilities

Administrative Support

• Maintain organized records using Google Workspace, particularly Google Sheets
• Track customer requests, appointments, job statuses, and scheduling updates
• Maintain and update client information within CRM systems
• Assist with internal reporting and documentation
• Ensure accurate record\-keeping and organized digital files

Customer Support \& Client Communication

• Respond to customer inquiries via phone, email, or messaging in a timely manner with professionalism and confidence
• Coordinate service requests and communicate scheduling updates with internal and external clients
• Maintain a calm, professional, and friendly presence with clients
• Support strong customer satisfaction and positive client relationships
• Ensure clients feel informed, supported, and taken care of
• Send contracts to new clients
• Schedule and coordinate with outside vendors as needed
• Mail care packages to clients once projects are completed (Location dependent)

Operations Support

• Assist with day\-to\-day operational coordination
• Identify inefficiencies or areas where systems could improve
• Maintain internal notes and documentation for ongoing work
• Support consistent organization across client operations

Qualifications

Required:

• Bachelor’s degree (We value critical thinking and the ability to learn, your Major is less important to us)
• Strong proficiency with Google Workspace, especially Google Sheets
• Experience working with CRM systems (Please include examples in your resume)
• Professional written and verbal communication skills
• Strong organizational skills and attention to detail
• Ability to work independently and manage time effectively
• Comfortable navigating changing priorities and daily operational needs
• Customer Service experiences (3\+ years)
• Comfortable using AI tools as support, while maintaining independent problem\-solving skills

Preferred:

• Administrative support experience
• Experience supporting small businesses or service\-based companies
• Familiarity with project or task management systems

Personal Characteristics

We are looking for someone who demonstrates the following:

Professionalism

You communicate clearly, respectfully, and confidently with clients.

Reliability

You follow through on responsibilities, deadlines, and can be trusted to manage your work independently.

Self\-Motivation

You take initiative and look for solutions rather than waiting for instructions.

Problem\-Solving Ability

You are capable of thinking critically and navigating challenges calmly.

Adaptability

You are comfortable in a dynamic environment where priorities may shift day\-to\-day.

Attention to Detail

You care about accuracy and keeping information organized.

Client\-Focused Mindset

You understand that excellent customer service is essential to business success.

Growth Opportunities

Hercule LLC is currently expanding, and we are intentionally building a team of capable professionals who want to grow with the company.

Contractors who demonstrate reliability and strong performance may be offered:

• Additional client accounts
• Increased weekly hours
• Pay increases over time
• Performance\-based bonuses
• Expanded operational responsibilities

We believe in rewarding dedication, professionalism, and strong work ethic, and we aim to build long\-term relationships with team members who take pride in their work.

Position Details

Position Type: Independent Contractor (1099\)

Location: 100% Remote

Hours: \~10 hours per week to start

Compensation: $20–$25 per hour dependent on experience and performance

Job Types: Part\-time, Contract

Pay: $20\.00 \- $25\.00 per hour

Expected hours: 5 – 15 per week

Benefits:

• Flexible schedule
• Professional development assistance

Education:

• Bachelor's (Required)

Experience:

• Customer service: 3 years (Required)
• Executive administrative support: 3 years (Preferred)

Language:

• English (Required)
• Spanish (Preferred)

Work Location: Remote