Consumer/Family Relations Manager

Date Opened 2/27/2026 12:00:00 AM

Filing Deadline 3/12/2026 5:00:00 PM

Salary $49\.77 \- $66\.70/hour; $103,521\.60 \- $138,736\.00/year

Employment Type Permanent Full\-Time Employment

HR Analyst Nicole Lewis\-Bolton

Department Alameda County Health

Work Location Alameda

Type of Recruitment New, open, assembled

Introduction

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THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended.

Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Failure to submit the Application or Supplemental Questionnaire will result in disqualification.

*Applications and Supplemental Questionnaires will only be accepted online.*

Qualified bilingual persons who speak English and are also fluent in: Spanish, Chinese, Vietnamese, Cambodian, Laotian, Korean, Mien, Tagalog, Amharic, Farsi, Dari, Tigrigna, Russian, Romanian or Sign Languages are especially encouraged to apply. There is an additional biweekly compensation for persons in positions designated bilingual. Qualified candidates may be tested to demonstrate language proficiency.

DESCRIPTION

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THE COUNTY

Alameda County, located on the east side of San Francisco Bay, is California's seventh\-largest county. The County employs 9,700 full\-time employees and operates on an annual budget of $3\.4 billion. Oakland, the County seat, is California's eighth\-largest city. One and a half million people call Alameda County home and live in a variety of incorporated cities, unincorporated communities, and rural areas. As a major urban county, Alameda provides a full range of services to its citizens. The County is a blend of culturally and ethnically diverse communities, and its mixture of cosmopolitan and suburban areas provides the perfect environment for families and their active lifestyles. The County offers extensive cultural resources, countless recreational opportunities, and an array of fine public and private colleges and universities.

ALAMEDA COUNTY HEALTHAlameda County Health is the local government agency that promotes and protects the health and well\-being of all who live, work, learn, and play in Alameda County. We coordinate services and cultivate partnerships with community organizations and providers to help ensure access, organize, and deliver health care and services to people with Medi\-Cal and without insurance, support resilient communities, and improve health for all. We focus on health equity by developing programs and systemic solutions that reduce disparities for the people and communities we serve.

Alameda County Health’s departments and programs focus on services and support that provide care for the whole person.

• The Behavioral Health Department provides mental health and substance use services for people with Medi\-Cal and without insurance and supports people along their path to wellness, recovery, and resilience.
• The Environmental Health Department works to keep our air, water, and food safe; it regulates, protects, and promotes the health of everyone in Alameda County by enforcing environmental health codes to reduce exposure to toxins and diseases.
• The Public Health Department focuses on community and population\-level health, preventing and addressing root causes of health inequity across a range of communicable and chronic diseases.
• Alameda County Health also provides services through Housing and Homelessness Services, Emergency Medical Services Agency, HealthPAC, and Healthy Schools and Communities.

BEHAVIORAL HEALTH DEPARTMENT

As part of Alameda County Health, the Behavioral Health Department supports people with Medi\-Cal and without insurance living with serious mental illness and substance use conditions along their path toward wellness, recovery, and resiliency. We provide services through a network of contracted mental health and substance use providers and administer the State’s resources and training for behavioral health providers, case managers, and other healthcare professionals. We advocate for our patients and families and create space for personal engagement in their care.

We are outpatient specialists for mental health services for older adults and youth, substance use providers and treatment program specialists, advocates for quality improvement and patients’ rights, and psychiatric and integrated health care providers.

For more information about the Behavioral Health Department, please visit www.acbhcs.org.

THE PROGRAM AREAS

Office of Peer Support Services (OPSS) is committed to transforming the behavioral health system by engaging, promoting, supporting and empowering peers receiving services (also known as consumers or beneficiaries), and consumer\-run/peer\-run organizations and programs. The Office of Peer Support Services collaborates with the community to support Alameda County Peer Support Specialists become Certified Medi\-Cal Peer Support Specialists; and ensuring that peer support services and trainings are available and accessible to everyone with mental health and co\-occurring needs on their wellness and recovery journey.

Office of Family Empowerment (OFE) was developed to provide technical assistance and family perspectives to Alameda County Behavioral Health, including: County\-run and Community Based Organizations and treatment facilities. OFE’s vision is: All Family Members in relationship with ACBH, can tap into their inherent worthiness, dignity and humanity because race, affiliation, and diverse life experiences should not determine social, emotional, mental health and legal outcomes.

THE DEFINITIONS

Consumer: A consumer is a person who has experienced mental health and/or substance abuse conditions that have disrupted his or her education, work, housing, social connections and/or quality of life. A consumer has utilized mental health and/or substance abuse services and has experienced stigma, discrimination or social exclusion.

Family: A family member is a person who provides primary support for, is a primary caregiver of, or whose daily life is impacted by, being a family member (by personal or biological definition) of a person who is living with symptoms of mental illness and/or substance abuse issues. Family members may be the biological parents, foster parents, siblings, spouses, domestic partners, children, aunts, uncles, cousins, friends, or anyone whom the consumer defines as “their family members.”.

THE POSITIONUnder general direction, plan, organize and administer the activities of the Consumer/Family Relations Program in the Behavioral Health Care Services Department; develop, implement and evaluate programs and services related to creating consumer/family involvement in system change, training and hiring consumer/family members, providing technical assistance and support to new and emerging consumer/family groups as defined by their expressed needs, integrating consumer/family perspectives in BHCS policies and decision\-making; and perform related duties as required.

These positions are located in Behavioral Health Care Services, which provides alcohol and other drugs and mental health services through county staff, private providers and community\-based organizations. Consumer/Family Relations Managers report to the Deputy Director, Behavioral Health Care Services (BHCS). The Consumer/Family Relations Managers may be assigned to plan, develop, and manage the consumer/family relations activities across a multitude of behavioral health care services programs and/or divisions, as well as with community\-based organizations and the consumer/family community. Incumbents of this class provide leadership in integrating consumer/family perspectives in BHCS policies and decision\-making, and for the expansion of the emphasis on wellness, recovery and optimal functioning and quality of life for people with mental illness throughout the system of care. This position differs from the next higher class of Deputy Director, BHCS in that the latter has overall planning, administrative and policy development responsibilities for BHCS.

For more detailed information about the job classification, please visit: Consumer/Family Relations Manager, (\#5096\).

THE IDEAL CANDIDATEIn addition to meeting the established minimum qualifications, the ideal candidate will:

• Provide advisory assistance, programmatic guidance, feedback, and resources in mental/behavioral health and wellness, recovery, and resilience services.
• Believe in and inspire teamwork, team spirit, and collaboration by being accessible, supportive, open\-minded, empathetic, and able to effectively manage conflict by facilitating constructive interactions amongst differing stakeholders that result in diverse work teams that better serve our diverse communities.
• Commit to developing oneself and others by continuously aspiring to gain increased competence and technical and professional skill or knowledge in the areas of mental/behavioral health and wellness, recovery, and resilience services, while modeling excellence and seeking to motivate and facilitate continuous learning.
• Be experienced at coordinating programmatic and administrative support activities, and completing procedures, documents, forms, reports, and/or budgets that are essential to day\-to\-day operations.
• Be an effective communicator who develops and maintains effective relationships with others and relates well with people of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds even in times of conflict.
• Be capable of establishing courses of action for self and others to ensure that work is completed efficiently to achieve goals and results while maximizing resources wisely.
• Strive to build a customer\-focused service organization ensuring that the perspective of the behavioral health consumer/peer and family/caregiver of the individual receiving services are a driving force behind program decisions and activities; advocate for diverse customers including mental health/behavioral health consumers/peers and family member/caregivers; and craft and implement service practices to meet both the organization’s, family, and consumer’s needs.

MINIMUM QUALIFICATIONS

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The minimum professional requirements for admission to the competitive assessment process include:

Education

Possession of a Bachelor's degree from an accredited college or university in Business Administration, Public Health Administration, Health Care Administration or related field.

(Additional experience as outlined below may be substituted for the education on

a year\-for\-year basis)

AND

The equivalent of three years full\-time experience in program administration or program planning and evaluation of mental health or social services programs or related field.

One year of the above experience must include (1\) analyzing and evaluating programs and services related to creating consumer/family involvement in system change, training and hiring consumer/family members, integrating consumer/family perspectives in policies and decision\-making, or (2\) implementing consumer/family operated programs.

License:

Some positions in this class may require a valid California Motor Vehicle Operator's license. Applicants must possess such license prior to appointment to such positions.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

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NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification.

The most suitably qualified candidates will possess the following competencies:

Knowledge of:

• Adult and children behavioral health system of care services.
• Consumer/family operated programs.
• Management principles and practices, including work planning, employee supervision and resource allocation.
• Principles and practices of wellness, recovery and resilience.
• Principles and practices of program planning and evaluation.
• Principles of behavioral health care including alcohol and other drug abuses related to mental disabilities.
• Local, regional, state and federal programs, resources, services and projects related to consumers/family members.
• Concepts of self\-help, peer support, and family\-driven care.
• Techniques on organization and management analysis and report preparation.
• Basic budgetary techniques.
• Training techniques and adult learning styles.
• Principles and techniques on marketing and promotional strategies.
• Multicultural issues and cultural sensitivity.

Ability to:

• Communicate effectively orally and in writing.
• Plan, coordinate and conduct public presentations.
• Demonstrate interpersonal sensitivity.
• Provide leadership and take initiative.
• Make decisions.
• Think critically.
• Plan and organize.
• Analyze and problem solve.
• Analyze budgets.
• Manage multiple and changing priorities.
• Meet deadlines.

EXAMINATION COMPONENTS

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The examination will consist of the following steps:

1\) A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the classification will move on to the next step in the examination process.

2\) A review of candidates' Supplemental Questionnaires to select the best qualified applicants. Those candidates selected as best qualified will move on to the next step in the examination process.

3\), An oral interview examination which will be weighted as 100% of the candidate's final examination score. The oral interview examination may contain situational exercises.

CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION.

We reserve the right to make changes to the announced examination components.

Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, hrs.alamedacountyca.gov.

RECRUITMENT AND SELECTION PLAN

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Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency:

TENTATIVE RECRUITMENT PLAN:

Deadline For Filing:

5:00:00 p.m., Thursday, March 12, 2026

Review of Minimum Qualifications

Review of Supplemental Questionnaire for Best Qualified

March 13, 2026

March 30\-April 4, 2026

Civil Service Oral Examination:

Results Notification:

Promulgation of Eligible List:

April 22\-23, 2026

Week of May 4, 2026

May 13, 2026

TENTATIVE SELECTION PLAN:

Departmental Hiring Interviews:

TBD

WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT \& SELECTION PLAN

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statues. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement *before the last date of filing.

• Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website, https://hrs.alamedacountyca.gov/reasonable\-accommodation/

BENEFITS

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The County offers a comprehensive and competitive benefits package that affords wide\-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many employee discount, fitness and health screening programs focused on overall wellbeing. These benefits include but are not limited to\*:

For your Health \& Well\-Being

• Medical – HMO \& PPO Plans
• Dental – HMO \& PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance
• County Allowance Credit
• Flexible Spending Accounts \- Health FSA, Dependent Care and Adoption Assistance
• Short\-Term Disability Insurance
• Long\-Term Disability Insurance
• Voluntary Benefits \- Accident Insurance, Critical Illness, Long\-Term Care, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan \- (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Catastrophic Sick Leave
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources

1st

• United Services Credit Union
• Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a summary of the benefits offered and can be subject to change.

Conclusion

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All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com, @acgov.org, nonreplyalamedacountyhr@acgov.org, and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.

*Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.*

NOTE: All notices are generated through an automated email notification system. Replies to the email boxes Noreply@jobaps.com and nonreplyalamedacountyhr@acgov.org,are routed to unmonitored mailboxes. If you have questions, please go to our website at hrs.alamedacountyca.gov. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.

Nicole Lewis\-Bolton, Human Resources Analyst

Human Resource Services, County of Alameda

(510\) 272\-6468 • nicole.lewis\-bolton@acgov.org

hrs.alamedacountyca.gov

DISASTER SERVICE WORKER

All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of: race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non\-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.