Student Services & Enrollment Specialist

Job no: 554885

Work type: Staff

Location: East Bay

Categories: Unit 4 \- APC \- Academic Professionals of California, Probationary, Full Time, Student Services, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)

Salary and Benefits

Salary Range: $4,482\.00 per month to $6,342\.00 per month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $4,482\.00 per month to $5,412\.00 per month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.

Classification

Student Services Professional IB

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

*Please Note: Review of applications will begin on February 27, 2026\.*

The One\-Stop at Perry’s Nest provides comprehensive services to prospective students, currently enrolled students, staff, faculty, and the members of the community\-at\-large who are seeking information or services from the University relative to outreach, pre\-admission advising, transcript evaluation, services related to admission and graduation, student records, registration, financial aid, housing, accessibility \& veterans services, and more.

This position provides front\-line customer service and general information, both in person and virtually, related to student admissions, financial aid, registration, housing, advising, outreach, and accessibility and veterans services within the One\-Stop at Perry’s Nest, located in the Student Administration Building. Serving as an initial point of contact for in\-person and online students, the position responds to general inquiries using published resources and established procedures, referring complex or unusual cases to senior staff as appropriate.

Responsibilities

General

• Assist students by providing general information on university policies, procedures, and eligibility requirements related to enrollment services, admissions, financial aid, records/registration, graduation, advising, accessibility and veterans services, and academic standards, using published resources and referring students to appropriate offices or senior staff as needed.
• Assist in providing accurate, ethical, and quality front\-line information and support related to admissions, registration, graduation, and financial aid to help students navigate the University via phone, in person, and through electronic communications (texting and virtual platforms), referring complex or unusual cases to senior staff.
• Attend scheduled training sessions with other offices. Support the maintenance of training and process documents by making updates as changes occur and new information is shared, as directed.

Admissions

• Assist with reviewing transcripts for completeness and deadline compliance using established guidelines, and, with guidance from senior staff, provide general information on admission decisions and next steps, referring students to appropriate specialists for transcript evaluation or appeals.
• Assist students by sharing general information related to admission status and outlining next steps using established guidelines, escalating system or policy issues to senior staff and referring admission decisions to appropriate specialists.

Records and Enrollment

• Collect documents and review for accuracy.
• Provide front\-line assistance to students in identifying required documents and reviewing submissions for completeness using established guidelines, referring materials to appropriate specialists for final verification and approval.
• Working under the guidance of senior staff and using established procedures, assist students by explaining university registration policies and processes, supporting basic registration activities, and referring complex or unusual issues to senior staff.

Graduation

• Using established procedures and published resources, assist students by explaining the steps and requirements for graduation filing.
• Assist students by providing general information on graduation filing options, including online filing and non\-matriculated filing, and refer complex or situation\-specific questions to senior staff.
• Using published resources, assist students by explaining graduation filing steps and deadlines, support verification of graduation status, and clarify the distinction between commencement ceremonies and confirmation of degree award.

Financial Aid

• Assist students, parents, and staff with completing tasks to support the collection of required information and documents for financial aid.
• Explain awarding timelines and priority deadlines to students.
• Assist students on how to view their financial aid awards through their MYCSUEB Portal.
• Assist students with completing financial aid paperwork through the CampusLogic platform, referring complex or unusual cases to senior staff.

Special Projects

• Maintain the student contact in Salesforce and respond to Perry’s Next email and text message inbox through CaseManagement \& Mogli.
• Seamlessly transition between in\-person and virtual roles as needed to service both students on the different communication platforms.
• Ensure a clean, welcoming, and professional appearance of the One\-Stop area.
• Attend staff meetings, training sessions, and Town Hall meetings as appropriate and directed.
• Participate in on\-campus and off\-campus events as needed.

Minimum Qualifications

Knowledge

• Working knowledge of the methods and problems of organization and program management.
• Research and interviewing techniques; principles of individual and group behavior.
• The ability to rapidly acquire such knowledge of the organization, procedures and activities of the specific campus to which the position is assigned.
• The basic principles, practices and major trends in the Student Services field to which assigned.

Abilities

• Ability to rapidly acquire a working knowledge of the specific objectives of the campus Student Services program and its relationship to the total campus operation.
• Interpret and apply program rules and regulations.
• Gather and analyze data.
• Reason logically, draw valid conclusions and make appropriate recommendations.
• Present clear and concise information orally and in written reports.
• Establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations and other private and public agencies.

Experience

• Possession of these knowledge and abilities is typically demonstrated through the equivalent of one year of experience in professional Student Services work at the entry\-trainee level. Equivalent amounts of graduate level job‑related education may be substituted for the required experience.

Education

• Equivalent to graduation from a four\-year college or university in one of the behavioral sciences, public or business administration, or a job‑related field.
• Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.

Preferred Skills and Knowledge

• Ability to learn, retain, and apply working knowledge of university enrollment requirements, policies, and procedures using published resources and established guidelines.
• Ability and willingness to understand and communicate CSUEB marketing messages as directed.
• Ability to recognize routine issues and follow established procedures or refer matters to appropriate staff.
• Ability to safeguard the confidentiality and security of records.
• Basic knowledge of customer service and student support communication and basic counseling techniques.
• General awareness of student services programs across the University to support appropriate referrals.
• Ability to provide general information on student processes and refer complex student\-related matters (e.g., disqualification or financial aid eligibility) to appropriate specialists.
• Ability to carry out assigned tasks using established procedures and guidance from senior staff.

Ability to interact professionally and effectively\-individually or in group settings

• \-with diverse current and/or prospective students and their family members.
• Ability to identify routine issues and follow established procedures or escalate concerns as appropriate.
• Strong organizational skills and ability to manage assigned tasks and priorities in support of team and unit goals.
• Ability to work effectively as part of a team while carrying out assigned responsibilities under guidance.
• Excellent written and verbal communication skills in English.
• Ability to use student information systems and related tools at a basic to intermediate level, including document imaging systems, degree audit software, email, web\-based resources, and MS Office applications.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal State, East Bay provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. The CSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti\-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco\-free. For more information, please visit our website here.

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here.

Sponsorship

Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E\-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.

Learn more about working at the California State University and the impact of our mission.

Advertised: Feb 11 2026 Pacific Standard Time

Applications close: