Office Coordinator Outpatient Infusion

##### Introduction

Do you want to join an organization that invests in you as a(an) Office Coordinator Outpatient Infusion? At Las Palmas Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

##### Benefits

Las Palmas Medical Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long\-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long\- and short\-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee\-only coverage to full\-time and part\-time colleagues based on income.

Learn more about Employee Benefits

*Note: Eligibility for benefits may vary by location.*

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Office Coordinator Outpatient Infusion like you to be a part of our team.

##### Job Summary and Qualifications

POSITION SUMMARY:

TheIntakeCoordinatorrole is critical to the patient experience at the Las Palmas Infusion Clinic. They are the “first impression”forthe department.TheCoordinatorworksin a dynamic team environment to problem\-solve and collaborate with the goal of providing excellent first and ongoing patient experiences.

TheCoordinatoris responsible forproviding administrative support for the department, including regular communication and information dissemination, asliaisonand coordinator for a wide range of tasks related to outpatient support.

ESSENTIAL FUNCTIONS:

Provides administrative support and coordination for:

• all aspects of patient care for both new and established patients
• interaction with physicians, nurse practitioners, clinical and infusion nurses, care coordinators, clinical assistants, business office, laboratory technicians, research nurses and coordinators, pharmacists, administrators, and other departments including admissions, radiology, radiation oncology, social work, integrative medicine, in\-patient oncology,geneticsand quality.
• Scheduling ofappointments following guidelines that support safe clinical practice, patient comfort, and continuity of care for complex treatments. This requires the ability to learn, understand,retainand apply knowledge of complex patient treatment regimens with diverse,uniqueand specialized requirements tailored to individual patients, andnecessitatesa high levelof understanding of the clinical aspects of treatment including individual drugs, timing and frequency of use and specialized insurance restrictions.
• Activities that require a high standard oftimelycommunication and extensive scheduling/rescheduling of patient visits and treatments as necessary to meet patient and operational needs.
• Verifies patient eligibility and benefits and confirms insurance is active innetwork.
• Identifiesand interprets clinical referral documents toassistwith site coordination of clinical care priorities,i.e.same day open cases, IV infusion services, wound care, etc. toassuretimelyand admissions.
• Utilizes EMRsystemand other computer programs todeterminebenefit eligibility.
• Ensurestimelycompletion of intake process to satisfy requests of patients and referral sources, which may entail working after normal hours, on weekends, and on holidays asrequired.
• Coordinates and prepares all reports for regulatory agencies \& compliance
• Manages high volumes of calls for informationInfusion Clinic

###### What qualifications you will need:

• High School Graduate / GED

EXPERIENCE REQUIRED OR PREFERRED: (listrequiredand preferred separately)

Minimum of two (2\) years of experience in a healthcare customer service environmentrequired

SKILLS, KNOWLEDGE, AND ABILITIES

• Excellent computer skills with proficiency in a Microsoft environment
• Bi\-lingual capability highly desirable.
• Possesses ability to multi\-task and function as an integral member in a team environment.
• Demonstrates excellent verbal and written communication skills.
• Ability to act on own initiative and exercise in dependent, judgment.
• Ability to assume responsibility and make sound decisions in accordance with established policies am procedures.
• Ability to understand and follow quickly and accurately brief oral and written instructions. Ability to organize and complete work in an accurate and timely manner.
• Ability to prepare and audit reports.
• Have the ability to establish and maintain effective working relationships with Administration, Medical Staff department managers, staff, and hospital personnel.
• Ability to deal tactfully and communicate effectively with persons of diverse educational and cultural backgrounds.

Las Palmas Medical Center is a 300\+ bed full\-service hospital in El Paso. It is home to the region’s only kidney transplant center. The facility offers a range of services including emergency care with a Level III trauma center, cardiac care, women’s services, pediatric care and NICU, cancer care, and more. Las Palmas Medical Center is part of Las Palmas Del Sol Healthcare. We are a leading healthcare provider for El Paso and the surrounding region that is part of HCA Healthcare.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3\.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."\- Dr. Thomas Frist, Sr.

HCA Healthcare Co\-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Office Coordinator Outpatient Infusion opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.