Job Summary
We are seeking a dedicated and personable Customer Service Representative to join our team. This role involves providing exceptional support to clients, handling inquiries, and ensuring customer satisfaction across various channels. The ideal candidate will possess strong communication skills, be detail\-oriented, and capable of managing multiple tasks efficiently. Multilingual abilities and experience in call center environments are highly valued. This position offers an opportunity to develop your customer support skills within a dynamic organization committed to excellent client service.
Duties
- Respond promptly and professionally to customer inquiries via phone, email, or chat
- Assist clients with account information, product details, and issue resolution
- Handle outbound calling campaigns to follow up on customer requests or surveys
- Maintain accurate records of interactions through data entry and CRM systems
- Process transactions such as cash handling and order processing when necessary
- Provide support for client services by addressing concerns and providing solutions
- Utilize Microsoft Office and other computer applications to document and report customer interactions
- Demonstrate excellent phone etiquette and communication skills during all interactions
- Collaborate with team members to improve service quality and resolve complex issues
- Multilingual abilities; Bilingual in English and another language is preferred
- Strong sales aptitude with experience in upselling or cross\-selling products/services
- Proven customer support or client services experience, especially in call center settings
- Excellent communication skills, both verbal and written, with attention to clarity and professionalism
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general computer skills
- Experience with data entry, analysis skills, and typing accuracy for efficient record keeping
- Outbound calling experience and familiarity with call center operations are advantageous
- Ability to handle cash transactions accurately when required
- Demonstrated phone etiquette and strong interpersonal skills for engaging with diverse customers
- Flexible schedule
- On\-the\-job training
- Professional development assistance
- Referral program
- Work from home
Skills
This position is ideal for motivated individuals who thrive in a fast\-paced environment and are committed to delivering outstanding customer service.
Job Types: Full\-time, Part\-time
Pay: $43,664\.39 \- $52,585\.07 per year
Benefits:
Work Location: Hybrid remote in Houston, TX 77084