Assistant Director - Emergency Transitional Housing

Job Description

Compensation Range: $87,000 \- $92,000 yearly commensurate with experience.

Benefits:

We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

Overview:

The Housing Works Emergency \& Transitional Housing Program (ETH) provides time limited transitional housing and support services to individuals reentering the community following periods of incarceration or other justice system involvement. Program participants engage in a variety of onsite services, including case management, vocational training, housing advocacy and mental health support that address barriers to accessing housing in the community and help build skills that participants can use to achieve and maintain stable functioning in the community.

The Assistant Director of Operations for the Emergency and Transitional Housing (ETH) Program provides centralized administrative and operational oversight of the operations services and processes across the three program sites located in Queens, NY, including supervision of operations leadership staff, maintaining compliance with internal and external standards, facilitating team meetings, engaging in talent acquisition and professional development activities and assisting with implementing and maintaining systems and processes to promote program efficiencies. This is an ideal opportunity for reentry or housing services professionals with supervisory and operations management experience who is looking to develop skills in the area of program administration and who is enthusiastic about working alongside an interdisciplinary team of like\-minded professionals committed to improving outcomes for justice involved, unhoused New Yorkers.

Responsibilities:

• Program Management:

+ Oversee day\-to\-day operations of the ETH Program.

+ Collaborate with other program leaders to develop and implement program policies, procedures and workflows that promote optimal program functioning and promote achievement of program goals and objectives.

• Staffing \& Supervision:

+ Provide direct supervision to the Operations Managers and Senior Program Coordinator.

+ Ensure all operations team members receive recurring, consistent supervision.

+ Conduct 90 day and annual performance evaluations and lead disciplinary action as needed.

• Recruitment and Talent Acquisition:

+ Engage in hiring and recruitment activities to ensure appropriate staffing.

+ Coordinate with HR to ensure job descriptions are clear, concise and participate in recruitment and advertising campaigns.

• Training and Development:

+ Facilitate and identify ongoing professional development trainings for all ETH Program staff.

+ Ensure professional development plans are included in the supervision model.

+ Conduct individualized training refreshers as needed.

+ Assist with the development of robust onboarding trainings for the various operations positions.

• Quality \& Compliance:

+ Work with the Director, and senior program leadership, to implement process for collecting and reporting program performance data.

+ Work closely with the Assistant Director of Services to promote interdisciplinary teamwork and accomplish shared goals.

+ Ensure the program operations processes align with internal, external and governing body standards.

• Facility Management:

+ Coordinate with vendors, hotel management and operations leads to ensure building maintenance, repairs and conditions meet program and external standards.

+ Lead vendor management and service bids as needed.

+ Collaborate with teams across the sites to implement and monitor processes that promote increased safety, security and well\-being.

• Community Building \& Participant Services:

+ Work closely with the Assistant Director of Services, and teams across the sites, to implement events and services available to participants that promote positive community building. (Examples: client events, group level interventions, community meetings, etc.)

• Fiscal Management:

+ Oversees the operations\-related budget items and overtime expenses across the three program sites.

+ Participates in budget review and dynamic budgeting activities.

• Other functions that may be required with this position include:

+ Attend and promote engagement in required advocacy activities.

+ Adhere to remote workforce policies, procedures and protocols.

+ Display Housing Works core values in all day\-to\-day activities.

Job Requirements

• Bachelor’s Degree required in social services, psychology, social work or other related field.
• Master's Degree preferred.

The following are qualifications and requirements of the position:

• Minimum 3 years experience providing supervision and leading teams.
• Experience with criminal justice involved population, as well as substance use and mental health issues.
• Strong written documentation and communication skills
• Good problem\-solving skills and ability to work autonomously
• Microsoft Office Suite, particularly Excel, required
• Ability to obtain and maintain DOC clearance.
• Experience utilizing EMR systems.

The following additional competencies are viewed as important to success in this position:

• Excellent written and oral communication skills.
• Excellent or proficient technical skills to perform tasks related to Microsoft Office, email and case management systems.
• Ability to work independently and collaboratively with the team.
• Dependability and reliability to arrive and depart timely for scheduled shift.

Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at recruitment@housingworks.org

Housing Works was founded in 1990; With a long\-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction\-based, OASAS\-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high\-end thrift shops in Manhattan and Brooklyn and a much\-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.