Relief Advocate

Agency Overview

Originally founded as Women’s Transitional Living Center (WTLC) in 1976, Radiant Futures is the oldest domestic violence program in Orange County and the third oldest in the nation. Originally established as an emergency shelter, Radiant Futures has since evolved into a multiservice organization dedicated to ending the cycle of violence through a trauma\-informed, survivor\-driven approach. Today, we are equipped to respond to the nuanced needs of survivors of both domestic violence and human trafficking, and we continue our tradition of evolving to meet their needs through the constant pursuit of innovative programs and evidence\-based best practices.

Our programs fall under three major categories: Bridge Housing, Supportive Services, and Community Education and Advocacy. Through our three\-fold approach, Radiant Futures strives to meet the needs of survivors of any gender, their children, and survivors often not served by other programs. Uniquely tailored to the needs of survivors and their families, our programs are rooted in the understanding that there is no one\-size\-fits\-all approach to safety, recovery, and self\-sufficiency.

Position Summary

Under the direction of the Center Manager, the Relief Advocate provides crisis intervention, needs assessment and supportive counseling to callers on the domestic violence hotline, as well as provides emergency telephonic response to residents of Orange and surrounding counties following a referral from local law enforcement. Services provided are voluntary and include safety planning, peer counseling, crisis case management, information and referral, and group facilitation.

*This position is an on\-call and after hours’ position (primarily in the evenings, overnights, weekends and holidays).*

We offer 3 types or tiers for Relief Advocate Positions at Radiant Futures, each with an increasing level of duties, qualifications, and compensation.

Relief Advocate I\- $25\.00/ hour

Essential Duties

• Provide individualized, flexible, support and advocacy to survivors for on\-call shifts during evenings, weekends, and holidays.
• Willingness to work flexible hours and respond to last\-minute requests for coverage.
• Assess for risk and provide safety planning and information to clients on the hotline.
• Help identify callers’ needs including crisis interventions.
• Assist in accessing emergency shelter, motel, transportation and other immediate needs.
• Provide support and resources that strengthen families and child development.
• Support participants in creation and evaluation of safety plans, provide education on their rights and connect them to community services and resources.
• Communicate effectively with other team members.
• Complete and maintain participant records that document services provided; input data entry into database (Apricot).
• Attend all mandatory meetings and trainings to enhance knowledge and skills and keep informed of the organization’s plans and programs, as assigned.
• Responsible for scheduling and maintaining a caseload of both center and community\-based participants.
• Provide support to all other program staff, as needed.
• Transport participants and/ or their children to various locations as needed.
• Other duties may be assigned.

Qualities \& Qualifications

• Bachelor’s degree in Sociology, Human Services, Psychology, Education or related field.

* Bilingual in one of Orange County Threshold Languages preferred: Spanish, Vietnamese, Korean, Arabic, or Farsi.

• Minimum of one (1\) year of experience in the social services sector. Crisis or resource hotline experience preferred.
• Experience serving diverse communities and with survivors of trauma.
• Independent, flexible, dependable, self\-starter, and strong decision\-making skills.
• Ability to communicate effectively.
• 40\-Hour Domestic Violence Training Certified within 6 months of hire.
• Has not been a participant of Radiant Futures’ services for at least three (3\) years.
• Possession of a current and valid California driver’s license, a car, liability insurance which meets California State minimum requirements and an acceptable driving record.
• Successful completion of a pre\-employment background check.

Relief Advocate II\- $28\.75/ hour

Essential Duties

• All duties associated with Relief Advocate I.
• Engage in and be responsible for program development initiatives, special contracts, cross\-departmental projects and special events.
• Support the onboarding of BA level interns in Helpline and Center Program as needed.

Qualities \& Qualifications

• All qualities and qualifications of Relief Advocate I.
• At least 3 years relevant experience working with domestic violence or human trafficking survivors.
• Have a Graduate Certification program or equivalent relevant coursework and/or specialized training program approved by organization.
• Meet commendable proficiency level in Microsoft suite.

Relief Advocate III\- $33\.06/ hour

Essential Duties

• All duties associated with Relief Advocate II.
• Provide strategic contributions to organization\-wide goals\- including fundraising, special events, and leadership events as requested.
• Be a Preceptor for BA level interns in Center and Helpline Program.

Qualities \& Qualifications

• All qualities and qualifications of Relief Advocate II.
• At least 5 years relevant experience working with domestic violence or human trafficking survivors.
• Have a Master’s degree or additional graduate certification program or equivalent relevant coursework approved by organization.

Benefits

• Relief Advocate I, II, and III are part\-time, on\-call positions and are not eligible for group benefits (Medical, Dental, Vision, Life\-Insurance).
• 40 wellness (sick) hours are provided to part\-time employees, every year.
• Eligible to participate in 403(b) retirement savings account, without company matching.

* On\-call/Stand\-by rate is $4\.00 per hour with $25\.00\- $33\.06 per hour for hours worked (actual time spent providing crisis intervention support) based on tier.

* Typical hours are evenings, overnights, weekends, and holidays, with 12 hour on\-call shifts. This is not an hourly position.

Our Commitment to Diversity and Inclusion

At Radiant Futures, we believe outstanding people are the key to our success. We value a diverse and inclusive workplace, and strongly encourage people of color, LBTQIA\+ individuals, gender non\-conforming individuals, and formerly incarcerated people to apply.

As an equal opportunity employer, we recruit and hire with the understanding of systemic oppression and lived reality of people with marginalized identities. We also recruit and hire without regard to race, national origin, religion, gender, gender identity, sexual orientation, disability, marital status, veteran status, or age.

Working Conditions and Physical Requirements**

Alternate Flexible to work evenings and weekends, as needed. Regularly required to sit and use hands and fingers; intact vision abilities required. Occasionally required to lift and/or move heavy objects.

Job Type: Part\-time

Pay: $25\.00 \- $33\.06 per hour

Benefits:

• 403(b) matching

People with a criminal record are encouraged to apply

Work Location: Remote