Client Services Assistant / Office Support

Client Services Assistant / Office Support

Job Type: Full\-time, In Person

Pay: $19\.29 – $21\.00 per hour, based on experience

Location: Denver, Colorado

Office based at 1330 Zuni Street, Denver, CO

Important Application Instructions

DO NOT CALL ABOUT THIS POSITION

All communication and scheduling will take place through Indeed only.

Applications that do not follow this process may not be considered.

Hiring Timeline — Important, Please Read

Applications open: May 23rd \- June 19th

Application review: June 1st \- June 19th

Phone interviews: June 8th \- June 12th

First\-round in\-person interviews: June 15th \- June 19th

Second\-round in\-person interviews: June 22nd \- June 26th

Offer letters sent: June 22nd \- June 30th

Anticipated start date: July 6th 2026

Job Description

Royal Textile Products Company Inc. is a long\-standing Denver company, established in 1971, specializing in commercial window treatments. We provide blinds, shades, drapery, and motorized systems for multifamily, hospitality, healthcare, and large commercial projects.

We are hiring a Client Services Assistant / Office Support team member to support our front office and client services department with daily administrative tasks, order tracking, phones, paperwork, and internal communication.

This is an entry\-level support role with room to grow for the right person.

This is not a remote position, and it is not a sales role. This position is hands\-on, detail\-oriented, and task\-driven. The right person will be organized, reliable, comfortable with repetitive work, and willing to learn how our business operates from the ground up.

About the Role

The Client Services Assistant helps keep client orders, internal paperwork, phone communication, and daily office tasks moving accurately and on time.

This role supports the Client Services team by handling important follow\-up work, tracking details, preparing paperwork, maintaining lists, and helping make sure nothing falls through the cracks.

Accuracy, consistency, and follow\-through matter.

What You’ll Do \- Client Services \& Office Support

• Answer incoming phone calls professionally and route calls as needed
• Assist with client communication after training
• Help check order status on current jobs
• Maintain and update shipment received lists
• Add orders to weekly tracking lists
• Add orders to internal Slack tracking lists
• Assist with filing, scanning, organizing, and maintaining paperwork
• Prepare paperwork for installation scheduling
• Support invoicing tasks and client billing follow\-up
• Assist with collections follow\-up as directed
• Help keep client and order information organized and up to date
• Support the Client Services team with daily administrative tasks as needed

Order Tracking \& Documentation

• Track order updates accurately in company systems
• Follow up on missing, incomplete, or unclear information
• Review paperwork for accuracy before passing it forward
• Maintain organized records for current and completed orders
• Communicate internal updates clearly and on time
• Help make sure order details are documented correctly

Phones, Emails \& Communication

• Answer phones with professionalism and patience
• Take clear messages and route information to the correct team member
• Assist with basic email communication after training
• Follow company communication standards when speaking with clients, vendors, and internal team members
• Keep communication calm, clear, and organized, even during busy periods

Administrative Support

• File paperwork accurately and consistently
• Assist with data entry and list updates
• Help prepare job packets, install paperwork, and internal documents
• Support the office team with daily organization and follow\-up
• Complete assigned tasks on time without needing constant reminders
• Ask questions when information is unclear

What Success Looks Like

• Phones are answered professionally and consistently
• Orders are tracked accurately
• Lists are updated on time
• Paperwork is organized, complete, and easy to find
• Client and internal communication is clear
• Follow\-up tasks are completed without being repeatedly reminded
• The Client Services team has better support and fewer bottlenecks
• You become a dependable part of the daily office workflow

Qualifications

• Office, customer service, administrative, or receptionist experience preferred
• Strong attention to detail
• Comfortable with computers, email, and basic data entry
• Able to stay organized while handling multiple small tasks
• Clear written and verbal communication
• Reliable attendance and punctuality
• Comfortable asking questions and learning new processes
• Able to follow checklists and written instructions
• Professional phone manner
• Willingness to help where needed
• Ability to stay focused
• No degree required

This Role May Be a Good Fit If You Are

• Organized and detail\-oriented
• Reliable and consistent
• Comfortable with repetitive administrative work
• Good at following up
• Calm on the phone
• Willing to learn
• Looking for an entry\-level office role with room to grow
• Interested in learning how a construction\-related commercial business operates
• Someone who takes pride in being helpful and dependable

This Role May Not Be a Good Fit If You

• Do not like repetitive tasks
• Prefer remote work
• Have difficulty staying organized
• Do not like answering phones
• Need constant direction to complete daily work
• Are uncomfortable working in a busy office environment
• Do not enjoy administrative support work

Schedule

Full\-time, Monday–Friday

Typical hours: 8:00 AM–4:30 PM

In\-person position at our Denver office

Overtime may occasionally be required based on business needs

Opportunity for advancement as skills and performance increase

Pay Structure

Starting pay is $19\.29–$21\.00 per hour, based on experience.

This is an hourly, non\-exempt position. All time worked must be tracked accurately using company systems.

Compensation is based on experience, reliability, communication skills, attention to detail, and ability to learn and follow company processes.

Benefits

• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Paid sick time
• Employee assistance program
• Flexible spending account
• Health savings account
• On\-the\-job training
• Opportunities for advancement

If you are dependable, organized, detail\-oriented, and interested in learning a business from the ground up, we’d love to hear from you.

Apply on Indeed \- we are actively looking for a reliable, high\-quality support person to join our Client Services team.

Pay: $19\.29 \- $21\.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person