Clinic Receptionist

Position Overview

The Front Desk Receptionist serves as the first point of contact for all patients visiting Neuro\-Vision \& Rehabilitation Center of Northern California so our team holds this position VERY VALUABLE. This role is responsible for managing the day\-to\-day flow of a high\-volume specialty practice, ensuring every patient is greeted professionally, checked in efficiently, and checked out smoothly. The ideal candidate is calm under pressure, highly organized, and comfortable working in a busy clinical environment where multiple patients and providers may be active simultaneously, and feels comfortable with financial conversations with people.

Key Responsibilities

Patient Check\-In \& Check\-Out

• Greet all arriving patients warmly and promptly
• Verify and update patient demographics and contact information in the EHR
• Confirm appointment type and notify clinical staff of patient arrival
• Collect payments at check\-out and issue receipts.
• Schedule follow\-up appointments before the patient leaves
• Manage patient flow during peak Vision Therapy arrival windows (up to 24 patients per session block)

Phones \& Scheduling

• Answer all incoming calls promptly and professionally
• Schedule new and returning patient appointments in the EHR
• Return missed calls and voicemails within the same business day
• Handle appointment cancellations and fill open slots from a waitlist
• Triage calls appropriately — routing clinical questions to the provider and program/policy questions to the Patient Care Coordinator

Administrative \& Office Support

• Confirm upcoming appointments via phone or through Weave (coordinating with the Virtual Assistant on messaging)
• Prepare daily schedules and ensure charts are ready for the following day
• Scan, file, and organize documents in the EHR
• Maintain front desk supplies and notify management when restocking is needed
• Keep the waiting room tidy, welcoming, and organized throughout the day

Patient Communication

• Answer general questions about location, parking, hours, and what to bring to appointments
• Collect and relay messages to our Patient care coordinator or the provider accurately
• Maintain patient confidentiality in accordance with HIPAA at all times

Our team is a very close nit team and we aspire to give the most detail oriented attention to all our patients. We are seeking a team member who is interested in a long\-term role rather than a transitional position.

Pay: $24\.00 \- $27\.00 per hour

Benefits:

• 401(k)
• Employee discount
• On\-site gym
• On\-the\-job training
• Paid sick time
• Paid time off

Work Location: In person