Patient Care Coordinator

Job Title: Patient Care Coordinator

Location: Legacy Orthopedic Physical Therapy \- Newnan Branch

Reports to: Clinic Director / Owner

Status: Full\-Time \- Hourly

Position Summary:

At Legacy Orthopedic Physical Therapy, we are committed to providing exceptional care and service to our patients throughout their healing journey. As a Patient Care Coordinator, you play a vital role in delivering a seamless and positive experience—from the first phone call to the final visit. This role is responsible for scheduling patient appointments, coordinating insurance benefits, assisting patients with their exercise routines, maintaining a clean clinic and ensuring accurate collection of patient payments, all while fostering a welcoming and supportive environment.

Key Responsibilities:

Exercise Assistance

• Assist patients with their exercises under the direction of the Physical Therapists
• Maintain patient engagement during their sessions
• Float between each physical therapist to assist wherever needed
• Equipment set up and clean up
• This is frequent/constant walking and standing

Scheduling \& Patient Experience

• Manage and optimize the daily schedule to ensure full clinician schedules and minimal gaps. Schedule the patients full plan of care at time of initial evaluation.
• Coordinate new patient intake, verify referrals/prescriptions, and explain the care process.
• Maintain timely communication with patients via phone, email, and in\-person interactions.
• Follow up on patient no\-shows and reschedules to maintain continuity of care.

Insurance Coordination

• Verify patient insurance coverage, benefits, deductibles, and copays prior to treatment.
• Obtain necessary authorizations or referrals as required by payers.
• Maintain accurate records of insurance details in the EMR/billing system.
• Communicate financial responsibilities clearly to patients before care begins.
• Oversee any Virtual Assistant(VA) staff that are involved in administrative functions especially in regards to insurance verification/authorization related matters.

Payment Collection \& Front Office Operations

• Reconcile end\-of\-day transactions and maintain accurate financial records.
• Maintain a clean and organized front desk and waiting area.
• Maintain a clean and organized clinic space and bathroom area.
• Collaborate with billing staff or third\-party billing service as needed.
• Review and approve/write off Statement balances
• Review and take action on Issues and Unbilled listed weekly
• Review and make contact with Lawyer Liens 1x per month

Job Type: Full\-time

Pay: $15\.00 \- $20\.00 per hour

Benefits:

• 401(k) matching
• Paid time off

Application Question(s):

• Are you able to commute to Newnan, Ga 30265 each day?

Work Location: In person