Animal Adoption Counselor

Summary

The SPCA of Tompkins County, located in Ithaca NY, was incorporated in 1902 in an effort to end cruelty and provide safe shelter to the unwanted, abandoned, and homeless animals of Tompkins County. The mission of the SPCA of Tompkins County is to protect companion animals. We are a no\-kill shelter dedicated to preventing animal cruelty and overpopulation. We promote responsible pet stewardship by providing education, counseling and training to nurture and enhance the human\-animal bond.The Adoption Counselor serves as a compassionate and knowledgeable resource for potential adopters and community members, helping match animals with suitable homes while supporting the overall mission of the shelter and clinic operations. This role combines customer service, animal welfare advocacy, adoption counseling, and administrative support to create positive experiences for adopters and pet owners alike.

Key Responsibilities

• Guide prospective adopters through the adoption process, including interviews, counseling, and education
• Match animals with adopters based on lifestyle, expectations, and animal behavior/history
• Provide accurate information about animal care, behavior, medical needs, and shelter policies
• Process adoption paperwork, contracts, medical records, and fees accurately
• Maintain detailed and organized records and database entries
• Assist with animal introductions, meet\-and\-greets, and adoption events
• Support public veterinary clinic operations by assisting with animal drop\-off and pickup appointments
• Communicate with pet owners regarding appointment procedures, paperwork, discharge instructions, and follow\-up care information
• Ensure accurate intake and discharge documentation for publicly owned animals receiving clinic services
• Coordinate with clinic and shelter staff to support efficient daily operations and positive client experiences
• Support daily shelter operations, including cleaning, enrichment, feeding, and kennel monitoring as needed
• Communicate professionally and compassionately with the public, staff, volunteers, and rescue partners
• Help resolve post\-adoption concerns and provide follow\-up support when appropriate
• Promote responsible pet ownership and humane education
• Ensure compliance with shelter policies, safety procedures, and animal welfare standards

Qualifications

• High school diploma or equivalent required; additional education in animal science, veterinary technology, or related fields preferred
• Previous experience in animal welfare, customer service, veterinary clinics, or nonprofit environments preferred
• Strong interpersonal and communication skills
• Ability to handle emotionally sensitive situations with professionalism and empathy
• Comfortable working with animals of varying sizes, temperaments, and medical needs
• Ability to multitask in a fast\-paced environment
• Basic computer and data entry skills
• Ability to lift up to 50 pounds and perform physical tasks including standing, bending, cleaning, and walking dogs

Preferred Skills

• Knowledge of animal behavior and basic animal handling techniques
• Experience with shelter or veterinary software systems
• Familiarity with clinic scheduling and client communication
• Fear Free or animal handling certifications preferred

Work Environment

This position operates in an active animal shelter and veterinary clinic environment and may involve exposure to noise, cleaning chemicals, allergens, and emotionally challenging situations involving animal illness, neglect, or euthanasia.

Pay: From $17\.00 per hour

Work Location: In person