Mental Health Administrative Lead

Work Location:RemoteEmployment type: Full\-timeSchedule: 9am to 5:30pm PST Position Overview

We are seeking a Mental Health Admin Lead to supervise daily administrative operations of our mental health program and help drive its growth. This leadership role requires someone who is not only highly organized and detail\-oriented but also proactive in building external relationships and representing the agency in the community. The ideal candidate is bilingual in English and Spanish and thrives in both administrative and outreach roles, and has strong analytical and data management skills.

You will manage internal systems, support therapists and clients, and serve as the key point person for administrative coordination. In addition, you’ll play a vital role in expanding our mental health services by attending community events, meeting with referral sources (e.g., doctors, school counselors), and strengthening our partnerships.

Key Responsibilities

• Drive the strategic growth of the mental health program by identifying opportunities, setting goals, and implementing initiatives that expand services and improve client access.

Monitor and track key performance indicators (KPIs) on a weekly basis to ensure therapist schedules are optimized, caseloads are full, and the program is meeting growth and productivity targets.

• Supervise administrative functions of the mental health program and ensure smooth day\-to\-day operations.
• Maintain and update therapist calendars, including scheduling, cancellations, and rescheduling sessions.
• Coordinate appointment logistics (e.g., ACES, Blue appointments) and ensure systems are updated accordingly.
• Support therapists in connecting with clients, sending appointment reminders, and facilitating the intake process.
• Manage bi\-weekly appointment administration and communicate schedule updates to therapists.
• Monitor and log client payments; manage financial documentation such as Financial Responsibility Statements.
• Maintain accurate client records in systems like NPA, including uploading documents and processing contract changes or terminations.
• Serve as a liaison to insurance providers, school counselors, social workers, and other external partners.
• Attend local community events, visit referral sources (e.g., doctors’ offices), and help build awareness of our services.
• Support onboarding and training coordination for new hires in the mental health department.
• Handle general administrative duties such as faxing, mailing, filing SCARs, and tracking client inquiries.
• Take initiative in identifying operational improvements and contributing to the growth of the mental health program.
• Perform other duties as assigned to ensure the success of the program.

Qualifications:

• Minimum of a High School Diploma or GED.
• Bilingual (Spanish\-speaker) strongly preferred
• Strong professional communication skills.
• 2 years of direct work experience in an administrative office position, case management, intake, client care services, or related fields in a behavilral health setting.
• Google Suite experience (Drive, sheets, docs, etc.), Microsoft excel experience.
• An open, friendly, energetic, and flexible attitude is a must!
• Highly organized with attention to detail, and the ability to track and maintain many different tasks.
• Experienced, stable, reliable, proactive team player
• A compassionate person who likes helping people
• Ability to work independently, and is an effective communicator
• Experience working with individuals with disabilities is a plus, but not required
• Experience in Mental Health preferred, but not required.
• Must be energetic, FUN, and enthusiastic about working with a diverse population of clients.

Why Choose BTS?

At BTS, you’ll find a long\-term career with mentorship, training, and growth opportunities. We collaborate with compassion and respect individuality, fostering an environment where everyone can thrive and grow.

Pay \& Benefits

* Compensation: $20–$24/hour, based on experience.

• 5 paid holidays after one year of employment
• Sick time
• Shadowing opportunities and hands\-on mentorship to build confidence

* Medical, dental, and vision insurance (for employees working 30\+ hrs/week)

* 401(k) retirement plan, for those who have accrued 1000 hours of service within 12 months.

* Aflac supplemental insurance options (for employees working 30\+ hrs/week)

* LifeCare Employee Assistance Program: includes free confidential counseling, referrals, and wellness resources

* LifeMart Employee Discount Program: exclusive savings on everyday purchases and services

### About Us

BTS is a leader in Behavioral and Mental Health care and a pillar in the communities we serve. We are a privately owned agency based in Napa, CA. Founded in 2015 by a BCBA and a Marriage and Family Therapist, we serve children and families across multiple counties through behavior therapy, family support, and skill\-building programs.

Our mission is to help every person we serve, from the families in our care to the professionals on our team, feel supported, empowered, and inspired to grow. We meet people where they are and walk with them every step of the way.

We’re building a future where doing the right thing for people is the business model. BTS is known for exceptional care, an extraordinary culture, and a team that’s proud to grow here. Our values guide everything we do: we commit to excellence, lead with purpose, and collaborate with compassion. We foster a diverse and inclusive workplace where every team member feels seen, valued, and encouraged to thrive.