Office Assistant / Spravato Treatment Assistant

Position Summary

We are seeking a compassionate, organized, and dependable Office Assistant / Spravato Treatment Assistant to join our outpatient mental health practice. This individual will support the daily operations of the office while assisting with Spravato® (esketamine) treatment administration and patient monitoring. The ideal candidate is detail\-oriented, professional, and comfortable working with patients experiencing depression, anxiety, and other mental health conditions.

This role combines front office responsibilities with direct patient support during Spravato treatment sessions in a calm, therapeutic environment.

Responsibilities

Front Office \& Administrative Duties

• Answer phones and assist patients with scheduling appointments
• Check patients in and out for appointments
• Verify insurance information and obtain authorizations as needed
• Maintain patient records and documentation in the electronic medical record (EMR)
• Process paperwork, forms, and treatment consents
• Coordinate communication between patients, providers, pharmacies, and insurance companies
• Maintain office organization and supplies
• Ensure a welcoming, professional, and supportive office environment

Spravato Treatment Support

• Prepare treatment rooms and supplies for Spravato sessions
• Assist with patient intake and treatment preparation
• Obtain and document vital signs before, during, and after treatment
• Monitor patients throughout the required observation period according to REMS guidelines
• Observe and report patient concerns, side effects, or changes in condition to clinical staff
• Provide emotional support and reassurance to patients during treatment visits
• Maintain accurate treatment documentation and compliance with Spravato REMS requirements
• Help maintain a calm, safe, and therapeutic treatment environment

Qualifications

• Experience in a medical office, mental health setting, or customer service role preferred
• Medical Assistant, CNA, behavioral health, or healthcare experience is a plus
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Comfortable working with mental health patients in a compassionate manner
• Ability to maintain confidentiality and professionalism
• Basic computer and EMR experience required
• CPR certification preferred but not required

Preferred Qualities

• Compassionate and patient\-centered attitude
• Calm, dependable, and detail\-oriented
• Strong teamwork and problem\-solving skills
• Interest in mental health and innovative psychiatric treatments

Work Environment

• Outpatient mental health office
• Combination of administrative work and patient care support
• Calm, supportive clinical setting

Schedule

• Part time
• Days and hours based on need

Compensation \& Benefits

• Competitive pay based on experience

Job Type: Part\-time

Pay: $22\.00 \- $24\.00 per hour

Medical Specialty:

• Psychiatry

People with a criminal record are encouraged to apply

Ability to Commute:

• Whitinsville, MA 01588 (Preferred)

Work Location: Hybrid remote in Whitinsville, MA 01588