Finding remote Customer Service work in North Carolina offers unique advantages for job seekers. The Research Triangle (Raleigh-Durham-Chapel Hill) is one of America's largest research parks, creating a educated workforce ideal for remote knowledge work. With 0 active positions currently available, North Carolina employers are actively hiring for Customer Service roles that allow you to work from anywhere in the state—whether you're in Raleigh, Charlotte, Durham, or the growing communities throughout the Tar Heel State.
These North Carolina Customer Service positions include responding to customer inquiries, troubleshooting problems, processing orders and returns, maintaining customer records, and escalating complex issues to supervisors. Most roles require proficiency in CRM systems (Zendesk, Salesforce, Freshdesk), ticketing systems, live chat platforms, and phone systems (VoIP). The average salary ranges from $27,000 to $48,000 annually, depending on experience level and specialization.
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Get Job Alerts| Experience Level | Hourly Rate | Annual Salary |
|---|---|---|
| Entry Level (0-1 year) | $13-$17/hour | $27,000-$35,100/year |
| Experienced (2-3 years) | $17-$20/hour | $35,100-$40,800/year |
| Senior (4+ years) | $20-$28/hour | $40,800-$57,600/year |
💡 North Carolina has flat state income tax of 4.75%.
Focus on entry-level positions that offer training, highlight transferable skills like attention to detail and computer literacy, and consider obtaining certifications like Customer Service Excellence Certification. Many North Carolina employers offer paid training programs for remote Customer Service positions. Start by applying to jobs marked "entry level" or "no experience required" and emphasize your willingness to learn and strong work ethic.
Yes, legitimate Customer Service positions exist with reputable companies, but scams are common in the remote work field. Warning signs include requests for payment upfront, unclear job descriptions, promises of unrealistic earnings (e.g., "$5,000/week guaranteed"), or pressure to make immediate decisions. All jobs on ClickClickJob are verified and screened before posting. Legitimate employers never ask for money or sensitive financial information during the application process.
Most positions listed require North Carolina residency for tax and legal purposes. Employers typically need you to be a resident of the state where you're filing taxes, and many use state-specific payroll systems. Some companies hire from multiple states—always check individual job requirements. North Carolina has flat state income tax of 4.75%, which affects how much you take home from your remote earnings.
Basic requirements include a reliable computer (Windows or Mac from the last 5 years), high-speed internet (minimum 25 Mbps download speed), and a quiet workspace. Most employers provide necessary software like CRM systems (Zendesk, Salesforce, Freshdesk), ticketing systems, live chat platforms, and phone systems (VoIP). Some positions may require a headset with microphone for video calls or phone work. Initial equipment investment is typically $500-1,000 if starting from scratch, though many people already own suitable equipment.
Customer Service positions in North Carolina typically pay $13-$23/hour, depending on experience, industry, and specialization. Full-time work (40 hours/week) yields approximately $27,000-$48,000 annually. Part-time positions working 20 hours per week would generate approximately $1,040-$1,840 per month before taxes.
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